By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions.

JOB PURPOSE:

The Clinical Liaison provides clinical support by generating documentation of equipment justification based on the Assistive Technology Professional’s evaluation to ensure funding of both basic and complex rehab equipment. In this position, the Clinical Liaison may provide clinical feedback to the ATPs if equipment justification does not support the equipment chosen. This role would be a source for direct support and communication to key referral accounts.

KEY RESPONSIBILITIES:

§  Provide dedicated order processing support to key referral account(s) as directed by the Director of Order Processing and affiliated ATPs.

§  Responsible for collaborating with Director of Order Processing for held billing resolution.

§  Analyze and report to Director of Order Processing on order processing trends and timeliness.

§  Monitor key referral account OIP for accurate and timely processing of all orders for funding approval, procurement, scheduling and delivery.

§  Collaborate with Directors and ATPs regarding pended order resolution.

§  Coordinate submission and follow-up of prior authorizations when special handling is required by payer or location.

§  Responsible for collection and evaluation of key referral account medical documentation, which includes reviews for medical necessity, technical accuracy and compliance standards.

§  Collaborate with the Document Funding Center to communicate issues and changes with payers to Directors and ATPs.

§  Work with IT and DFC Supervisors to resolve regional Payer Profile coding and allowable discrepancies.

§  Analyze individual order gross profit margins and solutions when requested by key referral account ATPs.

§  Analyze and educate staff on regional denial trends as well as on solutions for order approvals.

§  Support ATPs with information and education to their key referral account when requested, including client financial obligations and the Payer process.

§  Organize the scheduling and set up of loaner equipment as needed with ATPs and Seating Technicians.

§  Coordinate key referral based service and repair as needed or requested

§  Provide support to the regional DFC as directed by the Director of Order Processing.

§  Develop & execute plans as directed from the Directors to meet and exceed financial goals.

§  Contact RTS, ATPs, CCCs, SC and DFC staff as necessary for clarification in order process needs, documentation, timelines, responsibilities, adjustments, and deliveries.

§  Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission. 

§  The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position.  The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management.