Job Summary: The Clinical Manager role is responsible for the day-to-day oversight of clinical operations as well as daily patient care. Excellent oral and written communication skills are required.  Supervisory skills are a must.  The Clinical Manager reports to the appropriate HCO Service Line Director.

Job Duties: 

•    Supervise and manage the clinical operations of the site.  Clinical operations include maintenance of:  supplies, facility, regular hours, consistent staff, lab services, patient charts, follow-up logs, patient education and counseling services, patient education materials, staff continuing education, new employee training, budget, scheduling, etc.

•    Conduct self in a professional manner and propagate professionalism among other site staff.

•    Actively participate in the medical home care team which is comprised of clinical and non-clinical staff working together towards a common goal: delivering quality care to our patients. 

•    Communicate and coordinate effectively with all members of the care team.

•    Provide self management support in the form of patient coaching and motivational interviewing when appropriate.

•    Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).

•    Identify family and environmental patient problems, and work with local health agencies and professionals in their solution.

•    Apprise the county health department by standard reporting procedure of any patient problem having public health implications.

•    Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists. 

•    Proactively address needs of the patients and families through the concept of population management. 

•    Effectively communicate with all patients with specific attention to the vulnerable patient population. 

•    Facilitate and maintain communication among staff and administration, i.e. regular staff meetings, participation in employee evaluations.

•    Responsible for services provided by nursing staff.  Includes patient flow, time management, patient courtesy, quality of patient education, current licensure, etc.

•    Responsible for services provided by adjunct service staff.  (Nutrition, security, housekeeping, etc.)  Includes:  time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc.

•    Provide general supervision of office staff and clinical staff, jointly with the office Manager.

•    Uphold Valley Health policies and procedures and personnel guidelines.

•    Communicate maintenance/capital needs for site to Operations team.  For example, furniture, copier, lawn care etc.

•    Maintain an attractive, pleasant environment at the site.

•    Maintain community support through communication and networking.  e.g. parent/site relations, community/site relations.

•    Include in time as appropriate for direct patient care and outreach program participation.

•    Delegate responsibilities as appropriate.

•    Participate in the interview/hiring and orientation process of future staff.

•    Establish and maintain an appropriate data collection system.  Data needed include demographics, rates of occurrences, etc.

•    Convey a professional and positive image and attitude regarding the health center and organization.

•    Develop good rapport with staff.

•    Perform other duties as assigned.

Working Conditions:

•    Position requires manual dexterity for operating standard office equipment. 

•    Hearing must be within range of normal human conversation. 

•    Position requires the ability to maintain concentration and attention to detail for long periods of time in order to maintain accurate records pertaining to patient and/or account information.

•    Position functions within a normal office environment.

Qualifications:

•    LPN or RN/BSN with experience in community health centers.  Good organization, collaboration, and motivational skills

•    Supervisory skills

Reports To:    HCO Service Line Director

Classification: Full time position; Exempt