At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Under the supervision of the Director of Operations and in collaboration with the Physician Director of the department, the incumbent will be responsible for the clinic operations of the department and is responsible for clinical staff in the department. Executes the functional strategy for the clinic in these areas and participates in hospital-wide initiatives and implementations. Will manage all aspects of clinic operations and overall management of the clinical operations for these areas.Does this position require Patient Care? Yes
Essential Functions
-Plans, hires, trains, and allocates technical and supervisory staff in all the clinic areas across the service while working collaboratively with other leaders.
-Evaluates staff competencies.
-Assists the Director in implementing new workflows where needed to meet new policies and regulatory compliance changes.
-Contributes to the implementation of workflow and system improvements, meeting the needs of the Service/Department.
-Assists the Director in developing and monitoring annual operating and capital budgets and overall departmental goals. Controls and conserves operation expenses and capital purchases aimed at financial stewardship.
-Ensures optimal patient care by redeploying staff to meet the demands of the clinic's needs across the service.
-Assures consistent use of resources are deployed to ensure an optimal patient experience with particular focus on vulnerable populations with special accommodation requirements.
-Addresses patient complaints, requests, and questions.
-Proactively identifies opportunities to improve quality, service, patient satisfaction, and utilization performance metrics.
Qualifications
Education
Bachelor's Degree Related Field of Study required
Can this role accept experience in lieu of a degree?
Yes
Licenses and Credentials
Certified Ophthalmic Assistant [COA] - Joint Commission on Allied Health Personnel in Ophthalmology required
Experience
Demonstrated experience in managing in an ophthalmology setting 5-7 years required
Knowledge, Skills and Abilities
Good interpersonal management skills.
Ability to work independently, without supervision, in high-volume service areas and with others as a team.
Interacts with patients and clinical staff and requires collaboration with physicians and scientists as well as regulatory and compliance.
Strong analytical and communication (both written and verbal).
Strong Leadership and Training skills.
Ability to effectively evaluate and problem-solve.
Knowledge of all Microsoft Office programs.
Knowledge of medical terminology.
Additional Job Details (if applicable)
Physical Requirements
Standing Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (67-100%)
Remote Type
Onsite
Work Location
110 Hartwell Ave
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)
EEO Statement:
Massachusetts Eye and Ear Associates, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.