Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

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Time Type:

Full time

Department:

Clinical Pharmacy

All Locations:

10 Gove Street – Taylor Building, 20 Maverick Square – Cradock Building

Position Summary:

Clinical Pharmacy Liaison works closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients that are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.

Overview:
Join our clinical pharmacy team as a Clinical Pharmacy Liaison, working closely with patients, providers, and pharmacy staff to ensure smooth, consistent access to medications. This role focuses on supporting patients who are seen by the Clinical Pharmacy team and helping patients overcome barriers to filling their medications to improve patient outcomes and experiences.

Key Responsibilities:

Support the clinical pharmacy team in daily operationsSchedule and help prepare patients for clinical pharmacist appointmentsAssist with triage of Clinical Pharmacy referralsReceive referrals or warm hand-offs to assist patients with medication accessAssist with prescription processing and billing issues, including prior authorizationsAdvocate for patient access and resolve medication-related access issues. Identify Patient Assistance Programs (PAP) to assist patients with medication access-related issues. This includes all aspects of the PAP, including program enrollment and coordination of patients receiving medication(s).Review adherence reports and contact patients to identify and address barriers to the medication use process. This may include navigating the health care system to connect patients to different members of the health care team.Conduct medication historiesRespond to provider questions within the scope of the technician's practiceHelp manage patients in medication synchronization and adherence programsAct as a liaison across NeighborHealth pharmacy teams and clinical departmentsContribute to pharmacy program projects and quality improvement initiativesSupport overall pharmacy program as neededAbility to work in a functional team and be able to receive direction and instruction from multiple people, including pharmacists and other team members.

Required Qualifications:

PTCB Certified Pharmacy TechnicianAdvanced Certified Pharmacy Technician (CPHT-ADV) or obtain within 90 days of hireCertificates must be in the following areas:Regulatory ComplianceBilling and ReimbursementMedication Therapy ManagementMedication History

Registered with the Massachusetts Board of PharmacyMinimum of 3 years of experience in pharmacy, or related fieldProficient in Microsoft Office (Excel, Word, Outlook)Strong communication skills

Preferred:

Fluent in SpanishExperience with Epic and WillowFamiliarity with 340B pricingStrong organizational skills and attention to detailEmpathetic, patient-focused, and a team playerComfortable with multitasking and adapting to new workflowsSelf-driven and able to prioritize tasks

Details:

Position Type: Full-time, on-site. Typical schedule is M-F; however, evening and weekend support may be needed based on the needs of the Pharmacy DepartmentLocation: Neighbor Health Campus

Hourly Rate:

Starts at $21.00 per hour, and up to $30.00 per hour based on experience.

EEO & Accommodation Statement:

NeighborHealth is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to HRrecruit@NeighborHealth.com or call 617-568-4480 to let us know the nature of your request

Federal Trade Commission Statement:
According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

E-Verify Program Participation Statement:

NeighborHealth participates in the Electronic Employment Verification Program, E-Verify. As an E-Verify employer, all prospective employees must complete a background check before beginning employment.