🌟 Clinical Program Manager (RN)-Surgical Podiatry 💰 Salary Range: $37.45-$65.97/hr based on experience and qualifications 💡 About Saratoga Hospital At Saratoga Hospital, we’ve built a reputation for high-quality, compassionate care and a commitment to the health and well-being of our community. As part of the Albany Med Health System, we combine advanced technology with a deeply personal approach—creating a supportive environment for patients, staff, and providers alike. We believe that exceptional care starts with exceptional people. 🎯 About the Role We’re looking for a dedicated Clinical Program Manager (RN) to join our team and help us continue delivering the level of care our patients and families deserve. In this role, you will work under the direction of the Director of Specialty Practices, this position provides the clinical and administrative leadership of Surgical Podiatry. The Program Manager works closely with the members of the practice care team to manage all aspects of the program. Coordinates services as a leader of an interdisciplinary team of caregivers and administrative professionals. Operational responsibilities include the oversight of patient scheduling, coordination with surgical services, comprehensive patient education, staff education, clinical care and quality outcome management, billing, and coding functions inclusive of all organizational revenue cycle initiatives. 🔍 What You’ll Do + Community Education: Develops programs to inform the community about podiatry based care and support programs. Ensures that education programs are progressive and evidenced based. + Fiscal Management: Maintains up to date knowledge of reimbursement and revenue cycle as it relates to payment of for podiatry procedures and care. Interfaces with insurers to establish rates and reimbursement as needed in conjunction with organizational experts. Collaborates with fiscal department to track and monitor revenue. Participates in the establishment of an annual budget for the program. Reviews monthly financial reports and researches variances and takes corrective action as appropriate. + Quality Improvement: Works with Administrative Director and physician stakeholders to develop, implement, monitor, communicate and ensure an effective continuous quality improvement program which incorporates technical and professional aspects of all services provided. Tracks and monitors performance against established benchmarks. Assists with the investigation of risk management and safety issues and communicates to the Director any incidents occurring in the department. Resolves identified problems with staff, patients, visitors, physicians, and other hospital department using the CQI process. + Patient Education: Creates patient education materials and provides direct patient education as required. Ensures staff is up to date on appropriate patient education approaches and ensures that materials reflect evidence-based practices. Updates materials as needed to reflect new information. + Human Resource Management: Provides leadership to staff in providing care to the podiatry patient population. Develops competency programs to build staff skills and ensure clinical competency of staff. Provides ongoing feedback and development to all staff. Participates in staff selection and evaluation as it relates to the provision of care to the podiatric population. + Department Planning and Operations: Participates in the development of department goals. Monitors progress towards goals and provides Director, Specialty Practices with regular updates. Ensures resources are available to meet patient volume. Ensures department policies are current and reflect up to date and evidence based clinical practice. Maintains current knowledge of trends and incorporates updated standards and practice into departmental operations in collaboration with physicians and other departments. + Service Excellence/Patient Satisfaction: In collaboration with Director, develops an environment of service excellence and high standards of clinical care, and develops goals and objectives for the Departments as well as measurement standards to meet these goals. Ensures timely delivery of high-quality patient care at a reasonable cost. Uses Patient Satisfaction survey indicators to improve processes and customer service skills of staff. Engages staff in participation on performance improvement, research, quality initiatives, customer satisfaction and shared governance. Establishes annual goals for improvement. As requested, organizes, and directs programs and projects. Develops and maintains quality improvement plans and customer satisfaction programs. Additional Responsibilities: + Regulatory Compliance: Maintains current knowledge in all aspects of regulatory compliance. 📋 What You Bring + BS Degree required; MS Degree preferred. NYS RN license required. + Minimum 5 years in a leadership position in a clinical outpatient setting, preferably in a surgical practice and/or surgical podiatry practice. Computer and Internet experience required. EPIC experience preferred. + Proficient in the use of Microsoft Office products required (Word and Excel), PowerPoint and Access proficiency preferred. Database data entry and/or management experience preferred. Basic statistical knowledge preferred. + Quality improvement or patient safety knowledge and experience preferred. 🙌 Why Saratoga Hospital + A caring, community-focused culture rooted in teamwork and trust + Supportive leadership that invests in your development and well-being + Comprehensive benefits , including medical, dental, retirement plans, tuition assistance, and wellness programs. Click here to view our complete benefits guide. (https://www.albanymed.org/wp-content/uploads/sites/2/2025/01/2025-Benefits-Guide\_-Web-compressed-copy.pdf) + Opportunities to grow within the Albany Med Health System + Located in beautiful Saratoga Springs (https://www.discoversaratoga.org/) , known for its vibrant community, outdoor recreation, and cultural attractions 🤝 Our Commitment We are an equal opportunity employer and strongly encourage individuals of all backgrounds and experiences to apply. If you’re passionate about healthcare and community service—even if you don’t meet every qualification listed—we’d still love to hear from you. 📝 How to Apply Click the ‘apply’ button to submit your resume and complete our online application. Applications are reviewed on a rolling basis—apply today and discover what makes Saratoga Hospital a special place to grow your career.