The Quality Specialist is responsible for implementing and maintaining a vision and plan for providing quality clinical outcomes in collaboration with the leadership teams and other employees. Will participate in quality improvement initiatives impacting core clinical measures and other federally reported quality metrics. Coordinates quality improvement efforts and initiatives in cooperation with federal, state, and insurance requirements. Assists in customer service activities and supervision for system wide quality resource and customer service activities.

ACCOUNTABILITIES

*All duties listed below are essential unless noted otherwise*

1. In collaboration with the Quality Leads, serves as project manager for clinical quality system improvements programs.

2. Performs chart review, data abstraction and trending of clinical outcomes to aid in facilitation of clinical quality improvement strategies throughout the system.

3. Works with the Quality Leads, to establish short- and longer-term operating goals and objectives in accordance with the system’s overall strategic plans and clinical programs.

4. Assists in the management of the Customer Service/Excellence committee meetings.

5. Assists in development, recommendations and implementation of clinical system policies and procedures, which are in accordance with system goals and objectives. Enforces system policies and procedures regarding Quality Resources and Customer Experience.

6. Performs other job duties as assigned