Summary The Clinical Resource Nurse (CRN) is responsible for supporting the operations of the clinical support staff and related functions. Works in collaboration with the Integrated Medical Group (IMG) leadership team, including the Practice Operations Manager and the Director, IMG Nursing Services, to ensure appropriate communication and efficiency occurs between all disciplines. Promotes and provides professional nursing care to patients in a caring and compassionate manner. Leads and educates the clinical team in providing evidence-based patient care following established standards and practices. Essential Duties and Responsibilities + Supports and promotes the mission and values of Covenant Health Ministry. + Participates in the interviewing, onboarding, orientation and training of new clinical staff in collaboration with IMG leadership. + Assists with oversight of clinical competency completion and adherence. + Maintains clinical scheduling and timekeeping. + Acts as practice point person in absence of Practice Operations Manager. + Evaluates and conducts performance appraisals for clinical support staff in collaboration with IMG leadership. + Evaluates effectiveness of current workflows and represents the department with suggested improvements for changes to enhance achievement of practice objectives to optimize patient flow, communication and follow up care. + Performs clinical duties of a Registered Nurse (RN) or Licensed Practical Nurse (LPN) as required depending on the variable needs of the practice. + Conducts and documents clinical staff meetings. + Introduces new workflows, clinical procedures and policies to clinical support staff. + Audits documentation compliance of clinical support staff. + Performs or delegates required quality controls, test controls and proficiency testing. + Demonstrates collaboration among the IMG practice network to ensure all practices have adequate coverage and support. + Assists IMG Leadership Team with performance improvement plans and progressive discipline as needed and mentors staff for self-improvement. + Accountable for patient safety and quality outcomes. + Attends IMG leadership meetings and clinical councils/committees as needed to assess standard of practice and to disseminate professional practice information. + Collaborates with other members of the interdisciplinary team, identifies and implements patient care initiatives that support the highest quality of care delivered. + Incorporates evidenced-based practice into clinical care delivered by self and others. + Actively participates in department huddles and communicates the results of the organization’s daily safety huddle. + Is visible, accessible, and committed to communicating effectively with staff. + Maintains compliance with all policies, procedures, and regulatory requirements. + Other duties as consistent with this role. *For Specialty Practices: Performs appointment scheduling, procedure and/or surgery scheduling related activities based on department including ambulatory clinics in both IMG and HOD. Job Requirements Job Knowledge and Skills + Demonstrates the ability to organize and prioritize work to expedite patient care. + Demonstrates a commitment to maintain competency in those activities which contribute to ongoing professional development and those required by department/organization policy. + Demonstrated organizational, leadership and teamwork skills. + Ability to develop and maintain effective relationships with medical and administrative staff, providers, patients and the public. + Excellent critical thinking and problem-solving skills required, including the ability to identify, analyze and resolve operational issues. + Excellent communication and leadership skills, and ability to work independently and autonomously. + Ability to work both independently and within a team environment and a multi-dimensional environment. + Creative, flexible, self-motivated, professional must possess sound judgment ability to implement activities consistent with achieving service excellence Education and Experience + Licensed in the State of New Hampshire as an RN or LPN required + BLS/CPR, AED Certification required + 3+ years of physician practice nursing experience preferred + Supervisory or leadership experience preferred An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements. Working Conditions/Physical Demands Must possess the physical and mental abilities to perform the tasks normally associated with this position that involves a combination of sitting, standing, walking, bending, stooping, and reaching. Occasional lifting/carrying up to 35 lbs. Some stress related to high level of responsibility for quality care. Americans with Disabilities Statement Must be able to perform all essential functions of this position with reasonable accommodation if disabled. The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Covenant Health reserves the right to modify position duties at any time, to reflect process improvements and business necessity. Standard of Business Conduct Every St Joseph Hospital employee is required to abide by the Standards of Conduct and to report any activity that appears to violate the Standards of Conduct. Rate of pay: 38.70 Rate of pay displayed reflects the beginning of the pay scale. At the time of an offer, determination of your offer will reflect your skills and experience as it relates to the position. Covenant Health Mission Statement We are a Catholic health ministry, providing healing and care for the whole person, in service to all in our communities. Core Values Compassion We show respect, caring and sensitivity towards all, honoring the dignity of each person, especially the poor, vulnerable and suffering. Integrity We promote justice and ethical behavior, and responsibly steward our human, financial and environmental resources. Collaboration We work in partnership, dialogue and shared purpose to create healthy communities. Excellence We deliver all services with the highest level of quality, while seeking creative innovation. We are an equal opportunity, affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, disability status, gender, sexual orientation, ancestry, protected veteran status, national origin, genetic information or any other legally protected status. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age (40 or older), disability, and genetic information (including family medical history).