Recruitment/Posting Title Clinical Service Representative I Job Category Staff & Executive - Administrative & Support Department RHG-RWJ Psychiatry Clinic Overview New Jersey’s academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University–New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research.

Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers.

Our clinical and academic facilities are located throughout the state—at Rutgers University–New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark’s University Hospital in Newark, and other affiliates.

Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives. Posting Summary Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative I for the Psychiatry Clinic at the Robert Wood Johnson Medical School.

The Clinic Services Representative I performs a variety of billing and collection duties in support of clinic and/or business operations. Provides guidance, support, and leadership to Clinic Services Representatives II as needed. Functions as a senior staff member handling more complex issues and problems. Performs administrative tasks as assigned to support effective and efficient office operations in the Department of Neurology and Psychiatry.

Among the key duties of this position are the following: Answers the telephone with a pleasant demeanor, always identifying self, and location. Competently performs the following financial functions based on assignment: Scheduling, pre-registration, recording patient arrival, administering financial and HIPAA paperwork, obtaining necessary signatures, receiving referral and pre-certification numbers; performs online insurance verification to assist patient with their payment options. Advises patients regarding preparation of necessary forms; counsels patients regarding paperwork requirements. Maintains Computer Databases entering changes in demographic, insurance, and other information as required. Collects copays, and posts in the financial system; administers receipts and prepares necessary paperwork for later reconciliation of the batch transactions. Acts as the first point of contact with patients to resolve basic inquiries, involving insurance companies and third party companies relating to billing, insurance payments, payment arrangements, etc. Collects co-payments or self-pay balances from patients. Researches complex billing issues and consults with management for resolution in accordance with established policies and procedures. Position Status Full Time Hours Per Week Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. FLSA Nonexempt Grade 185 Position Salary Annual Minimum Salary 51896.00 Annual Mid Range Salary 52936.00 Annual Maximum Salary 54516.80 Standard Hours 40.00 Union Description Teamsters 97 Payroll Designation PeopleSoft Benefits Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.



Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS