**Opportunities with Genoa Healthcare.** A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care. Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start **Caring. Connecting. Growing together.** We seek a **Clinical Services Coordinator** who will provide internal operational and patient support related to designated pharmacy products across departments. The services coordinator will support multiple pharmacy programs and processes to include, but not limited to, pharmaceutical programs, pipeline initiatives and field-based clinical processes. You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. **Primary Responsibilities:** + Serves as a primary point of contact and support function for clinical services program management + Assists with management of various reports to include business reviews, time management, invoicing, leadership field status, adverse event reconciliation and other applicable business reporting needs + Supports consumer referral processes from various business departments + Provides inbound call-line support for relevant programs + Manages dedicated phone, fax and email communications and ensures timely responses to inquiries and requests for support + Manages program Smartsheets and associated processes + Supports field-training and associated questions related to specialized processes to include, but not limited to, medical billing, patient journey enhanced status tracking, New To Therapy, REMS processes + Assists with internal and external auditing needs + Escalates and reports non-compliance and data issues to ensure efficient resolution + Monitors operational performance metrics and results to identify opportunities for improvement + Assists with staff training and in-services for operational business initiatives + Provides assistance with program launch initiatives, supporting deadline execution + Assists with field level communication efforts executed by program management You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. **Required Qualifications:** + 2+ years of pharmacy industry experience + Prior experience using analysis tools or systems (ex. web based, custom, proprietary, etc.) + Experience in the implementation of quality process improvement efforts + Experience documenting requirements, creating training materials, and working directly with end users **Preferred Qualifications:** + Excellent verbal and written communication skills + Solid analytical skills with attention to detail + Ability to code + Demonstrated ability to exercise independent judgment + Proven ability to manage deliverables in a fast-paced environment *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy The hourly range for this role is $19.86 to $38.85 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives. **Application Deadline:** This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. _At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission._ _Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._ _UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment._ \#RPO