Clinical Services Navigator

Job Code: CM6000
Full Time Days

 

ABOUT US

We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.

As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day.

 

JOB TYPE

Classification: Exempt

Supervises Positions: No

 

JOB SUMMARY

The Clinical Services Navigator will facilitate care coordination from acute to ambulatory and is a valued member of the healthcare team. They collaborate with Physicians, Case Managers, and other members of the healthcare team to facilitate coordination of care and follow-up appointments to the ambulatory setting. Collaborates with Case Managers for guidance with medically and/or psychosocially complex cases. Serves as a resource for care coordination. Maintains current knowledge of available community resources, post-acute care and ambulatory options.

Patient Care: Interviews and advises patients regarding health and illness prevention.  

Synthesizes data to determine preliminary diagnosis and therapeutic plan utilizing principles of prevention.  Recommends community resources to meet patient and family needs.  

Quality: Collaborates with other departments or disciplines to achieve desired quality outcomes. 

Monitors quality of core processes in department.  Applies the principles of safety and infection control to ensure the safety of all patients.  

Communication: Demonstrates superior interpersonal and communication skills.  

Works within a team to achieve patient and team goals.  Shares and initiates regular and professional communication with co-workers.   Participates in regular staff meetings.   Identifies opportunities to improve processes based on feedback from staff and customers. 

Medical Knowledge: Provides primary health care and performs selective medical services under the direction of practice physicians.  

Obtains complete history and physical data on patients.  Reviews patient records.   Interprets and integrates data to determine appropriate diagnostic and therapeutic procedures needed.  Performs a complete physical exam and records findings.  Establishes presumptive diagnosis.  Orders appropriate laboratory and diagnostic procedures.  Performs independent evaluations and treatment procedures in emergency situations.   Provides monitoring and continuity of care between physician visits.  

The incumbent may be asked to perform additional duties as assigned.

 

QUALIFICATIONS

Education: 4 Year/Bachelor’s Degree preferred.

Experience: 2 years of experience preferred. 5 years of clinical experience with knowledge in the care of disease specific population preferred. Refer to the Life Support Training Policy for additional details.

Licensure: RN required. Certified in specialized area preferred. National specialty certification required, or obtained within 2 years, if applicable to position.

Additional Skills/Requirements Required: Demonstrates effective communication skills to provide patient education. Demonstrates effective communication skills to discuss case management, financial, clinical issues with hospital-based case managers, physicians, outside agencies and facilities, nurses, and other healthcare professionals in the community. Autonomous, self-starter with the ability to make independent decisions. Organized with effective time management skills. Detail oriented with ability to facilitate change and affect positive results. Proficient in computer/web-based tools.

Additional Skills/Requirements Preferred: N/A

 

PHYSICAL DEMANDS

Physical Demand Code: 20A, Nursing

Work Function/Activity: Medium to Heavy Physical Demand

The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.

 

OTHER

May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes On call responsibilities as directed: Yes Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician’s Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.