Job Summary: The emphasis of the position is to assist the Site Manager with the day-to day oversight of the clinical operations as well as daily patient care. Furthermore, this position also handles day-to-day patient care within the setting of a primary care health center under the supervision of Site Manager and provider.

Essential Duties and Responsibilities: 

Supervisor Duties: 

•    Supervise and manage the clinical operations of the site in collaboration with the Site Manager.  Clinical operations include maintenance of:  supplies, facility, regular hours, consistent staff, staff schedules, lab services, patient charts, follow-up logs, patient education and counseling services, patient education materials, staff continuing education, new employee training, , scheduling, etc.

•    Assist the Site Manager with the facilitation of communication among staff and administration, i.e. regular staff meetings, participation in employee evaluations.

•    Assist the Site Manager with monitoring of services provided by nursing staff.  Including patient flow, time management, patient courtesy, quality of patient education, current licensure, etc.

•    Assist the Site Manager with the general supervision of office staff and,.

•    Assist the Site Manager with the monitoring of services provided by adjunct service staff.  (Nutrition, security, housekeeping, etc.)  Includes:  time management, professionalism, patient courtesy, supplies, reliability, thoroughness of work, etc.

•    Delegate responsibilities as appropriate.

•    Participate in the interview/hiring and orientation process of future staff.

Nursing Duties:

•    Initial triage of patients regarding urgency of presenting problems.

•    Locate patient in examination room and make available to the provider all medical records of the patient and any supplies or instruments that may be required by the provider.

•    Collect and record complete first order data (history and basic vital signs) before a patient is presented to the provider.

•    Assist provider as required in treatment or examination of patient.

•    Perform authorized lab tests and record information in designated files.

•    Perform EKG tests as required.

•    Keep all rooms supplied to needs of provider and staff. 

•    Check rooms for cleanliness after each patient visit.

•    Maintain check on health center supplies and list items to be purchased.

•    Schedule diagnostic test for patients as per provider’s order as needed.

•    Provide instruction to patients in areas of medications, diet, health maintenance and diagnostic tests.

•    Record and observe provider orders.

•    Prepare specimens for outside lab test.

•    Make notations in EHR.

•    Ensure patient comfort and well-being while at health center.

•    Assist provider with procedures as needed.

•    Administer medications to patients according to provider orders.

•    Prepare sterile materials for use as needed.

•    Dispose of expendable material according to sanitation guidelines.

•    Performing nursing tasks such as dressing changes and ear irrigation as ordered by provider.

•    Identify family and environmental patient problems, and work with local health agencies and professionals in their solution.

•    Apprise the county health department by standard reporting procedure of any patient problem having public health implications.

•    Assist in care coordination which may include obtaining test and referral results and communication with various entities including but not limited to community organizations, health plans, facilities and specialists. 

•    Proactively address needs of the patients and families through the concept of population management. 

•    Effectively communicate with all patients with specific attention to the vulnerable patient population. 

•    Provide self management support in the form of patient coaching and motivational interviewing when appropriate.

•    Acknowledges the importance of a team approach when providing patient care. 

•    Communicates and coordinates effectively when providing patient care. 

•    Actively participates in the medical home care team which is comprised of clinical and non-clinical working together towards a common goal: delivering quality care to our patients.

•    Maintain compliance with the organization’s confidentiality policy in accordance to the Health Insurance Portability and Accountability Act (HIPAA).

•    Maintain compliance with all company policies and procedures 

•    Other duties as assigned.

Education and/or Work Experience Requirements:

•    Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers

•    Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service

•    Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

•    Graduate of LPN or RN Accredited Program 

•    Must maintain appropriate state licensure

Physical Requirements/Working Conditions:

•    Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. 

•    Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards

•    Must be able to talk, listen and speak clearly on telephone

•    Position functions within a normal office environment.

•    May require extended time sitting or standing.