The Clinical Systems Trainer leads training and implementation efforts for electronic health record (EHR) systems, focusing on PointClickCare (PCC) within a multi-site senior living and healthcare environment. The role ensures effective utilization of EHR systems, addresses system-related challenges, and aligns workflows with regulatory and organizational standards. This position collaborates with clinical, operational, and IT leaders to drive system adoption, improve user experience, and support high-quality
care delivery.

Experience is Everything:

At LCS, experience is everything. We provide you the opportunity to use your talents in a progressive, growing organization that makes a positive difference in the lives of the seniors we serve. If you are seeking an organization that gives back, you’ll love working here. Our principles and hospitality promise define our company culture. LCS employees can be found participating in volunteer activities, getting involved in our committees or collaborating with team members in our innovative workspace. You’ll find several opportunities to grow as a professional, serve the community, and enhance the lives of the seniors. 

The Role: 

· Develop and deliver in-person and virtual training sessions on PointClickCare for clinical staff, including
onboarding, refresher courses, and new feature rollouts.
· Tailor training materials to address the unique needs of different departments and roles.
· Assist with the implementation of PointClickCare in new communities or when introducing new modules.
· Collaborate with IT and clinical teams to ensure smooth transitions.
· Create and maintain training materials, user guides, and FAQs to support staff learning and proficiency
in PCC.
· Keep training resources updated to reflect changes in system functionalities and clinical workflows.
· Act as a first point of contact for system-related questions and provide hands-on support for
troubleshooting.

· Escalate complex technical issues to the IT department or PointClickCare support when necessary.
· Gather feedback from staff on system usability and training effectiveness; recommend and implement
improvements.
· Monitor and analyze usage trends to identify opportunities for additional training or system optimization.
· Partner with clinical leadership to ensure that PCC workflows align with regulatory requirements and
organizational standards.
· Work with cross-functional teams to integrate PCC with other systems or processes.

Experience:

· Bachelor’s degree in healthcare, nursing, health information technology, or a related field, or equivalent
experience required.
· Minimum of 4-6 years of related experience required, experience in healthcare, senior living, or longterm
care preferred.

· Proven expertise in PointClickCare systems, including clinical modules required.
· Experience in training or educational roles preferred.

Knowledge & Skills:
· Proficiency in PointClickCare and other relevant EHR/EMR systems required.
· Strong communication and presentation skills with the ability to engage diverse audiences required.
· Problem-solving skills and ability to troubleshoot system-related issues required
· Organizational skills with attention to detail and the ability to manage multiple tasks simultaneously
required.
· Familiarity with regulatory standards and compliance requirements in healthcare required.

Why LCS

Industry leader. The Nation’s third-largest senior living operator ranked number one in customer satisfaction among senior living communities. 

Inclusive and collaborative culture. We’re dedicated to diversity, equity, and inclusion and have an engaged Diversity and Inclusion Council focused on creating awareness and educating employees on inclusivity. In addition, LCS creates a collaborative culture that provides an exceptional experience for every employee. 

Top Workplace USA: LCS has earned the Top Workplaces USA award for several consecutive years and is recognized for our strong company culture and engaged workforce. In addition, LCS earned ten culture excellence awards in areas such as DE&I practices, top managers, professional development, and clued-in leaders, to name a few.

Top Workplace Iowa: LCS employees truly believe we are an employer choice. This recognition, for 4 years running, is in large part due to the culture of excellence that our employees help deliver every single day.

Competitive pay, great benefits and vacation time.  We are an equal opportunity employer with benefits including medical, dental, life insurance, disability, 401(k) with company match and paid parental leave.

Charity and community involvement. We are recognized as a national team for the Alzheimer’s Association and consistently a top contributor to United Way. We also support our employee’s individual community contributions and provide opportunities to get involved at our corporate locations and in our communities.

Outstanding advancement opportunities. LCS is growing and we think you should too. Our company growth allows for internal growth opportunities across all of our business lines.

Ongoing career development. Onsite education opportunities, education assistance, and continuing education credits allow LCS employees to keep their knowledge of current industry changes relevant.

LCS creates living experiences that enhance the lives of seniors. You’ll see this commitment in our people. They’re talented, dedicated professionals who truly care about residents, with each conducting his or her work with integrity, honesty, and transparency according to the principles of LCS. We strive to help every community succeed—strengthening available resources, establishing proven practices that lead to long-term growth and creating lasting value for those living in, working for and affiliated with the community. Check us out on our website: www.lcsnet.com

Travel Frequency: 51-75%

Estimated Salary Range: $83,200 - $104,000 

The actual title and salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and other relevant factors.

A POST-OFFER BACKGROUND CHECK, INCLUDING REFERENCES, IS REQUIRED

LCS IS AN EQUAL OPPORTUNITY EMPLOYER