This position is responsible for delivering and contributing to the development of a range of clinical learning programs, including training and professional development, competencies and continuing education aligned with employee development and the Mosaic mission and values. In partnership with the Training and Development Manager role this position consults on, collaborates and implements training and development programs and curriculum with an emphasis on building the core capabilities for all employees throughout the organization. The position will gather information from various departments to ensure each unique role within the organization is set up to be successful with the information and resources they need to perform.

What You Will Do:

Consult with organizational leadership and subject matter experts to perform needs assessment, develop and/or identify educational curriculum, courses, or competencies, to match these needs. In collaboration with Training and Development Manager develop and maintain a training catalog and annual schedule of course offerings. Coordinate, organize, plan, and evaluate various forms of onboarding, orientation, and other trainings including group instruction, eLearning, demonstrations, workshops, and train the trainer models. Facilitate, maintain, and perform cycles of process improvement to employee orientation programs to ensure alignment with the organization mission, vision, values, and applicable regulatory standards. Monitor and track progress for training enrollments and updates course data as needed. Coordinate trainings to include employee communication and scheduling, rooms, facilities, meals, training materials, a/v support, etc. Create and/or identify teaching aids such as training handbooks, presentations, multimedia visual aids, procedures/workflows, and other reference materials. Evaluate effectiveness of training and deliver reporting for measurement of training needs and results. Collaborate and implement processes to track, assign, and document competency validation. Identify and coordinate with affiliate organizations for possible training and development of our staff including apprenticeship programs Serve as Clinical subject matter expert for the Learning Management System (LMS) online training platform, support staff questions, troubleshoot and resolve system issues. Perform LMS system maintenance and setup including but not limited to; maintaining employee profile (new hires and changes), learning path and training course development and publication; training assignment, monitoring training progress, reporting, data audit for accuracy, and system optimization.

Qualifications and Experience:

Work Experience:  Two (2) years of clinical training/precepting experience required. Minimum three (3) years medical assisting experience in an outpatient health care setting required. Formal teaching experience preferred. LMS and/or system administration experience preferred. Experience in onboarding and program development preferred. Experience in continuous improvement methods preferred.

Education, Certification and Licensure:  Completion of an accredited medical assistant program. Valid Driver’s license. Associates degree or higher preferred.

Skills & Knowledge:  Working knowledge of adult education principles and best practices, instructional design, and curriculum development techniques, and training facilitation. Familiarity with multiple methodologies and new teaching practices. Demonstrate proficiency in computers, Office Suite 365 (inclusive of all applications), and general office equipment Exhibit a high level of confidentiality. Compile and publish user-friendly and targeted resource materials.  Use strong analytical and creative problem-solving skills. Collect, track, and perform analysis of trends to evaluate effectiveness of training. Research and create new training and development materials. Build collaborative partnerships with employees at all levels of the organization and outside agencies and affiliates.

Who We Are:

Mosaic Community Health prides itself on being an innovative health system that pioneers unique and creative ways to provide and improve patient access to health care. Since our founding in 2002 we have proudly served insured and uninsured patients regardless of age, ethnicity, or income.

We focus on a holistic approach to patient care by incorporating behavioral health, pharmacy, and nutrition support to serve patients in the most meaningful way. At Mosaic Community Health, you will work with incredibly dedicated and mission-centered peers and be part of a dynamic team based environment.

Mosaic Community Health offers more than just a job, it is a lifestyle. A lifestyle of serving others. A lifestyle of being an integral part of your community. A lifestyle that offers work/life balance. A lifestyle of enjoying the outdoors! Central Oregon offers over 300 days of sunshine a year, so enjoy a PTO day on the mountain, biking/hiking trails, or the river! A lifestyle that improves lives, including yours.