Clinics Process Improvement Manager - Public Health (Open & Promotional) Print (https://www.governmentjobs.com/careers/sanmateo/jobs/newprint/4902544) Apply  Clinics Process Improvement Manager - Public Health (Open & Promotional) Salary $10,613.20 - $13,268.67 Monthly Location San Mateo, CA Job Type Full-Time Job Number D185I Department Public Health Policy and Planning Opening Date 04/10/2025 Closing Date 4/24/2025 11:59 PM Pacific Bargaining Unit 50B + Description + Benefits + Questions Description San Mateo County Health is seeking an experienced individual for the position of Public Health Clinics Process Improvement Manager that plans, oversees, and provides a wide variety of administrative, analytical, and work-flow support on a County-wide level; analyzes practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements; conducts needs analysis, feasibility studies, and program evaluation for assigned projects and programs; develops, summarizes, and maintains administrative and fiscal records; fosters cooperative working relationships among County departments and acts as liaison with various community, public, and regulatory agencies; and performs related work as required. There is currently one regular vacancy in the Public Health, Policy and Planning Division, located in San Mateo, but the position will include travel/driving throughout the county to perform duties of the job. This management position will report to the Public Health Clinics Manager, overseeing Edison Clinics and Mobile Clinics and will have broad project management responsibility for key strategic efforts affecting the Public Health clinics, and will exercise direct and general supervision over assigned professional, technical, and office support staff. Primary responsibilities will include, but are not limited to, the following: + Quality assurance and improvement: build and visualize data in management reports and dashboards; convert data to information and use it to guide process improvement. + Process improvement: facilitate, document, track, organize, measure progress, e.g., conduct improvement work within daily huddles. + Project management: lead projects and provide ad hoc support of projects. + Knowledge management: inventory and maintain infrastructure of core programmatic documents and processes, how files are stored and shared. + Partnership building: support internal staff operational needs; coordinate with other stakeholders, such as staff from Behavioral Health & Recovery Services, Human Services Agency, Health IT, San Mateo Medical Center, grant makers, state agencies, etc. + Management of staff: supervise and influence when appropriate on projects. + Contract and MOU support: assist Clinics Manager to write scopes of work, produce required reports and invoices for categorical funding and operational agreements. + Revenue optimization support: oversee billing quality assurance and improvement, facilitate braided funding opportunities and oversight. + Policy and procedures facilitation: maintain inventory and lead update processes through completion, including occasional initial literature reviews or research and coordination of stakeholders. + Change management and leadership synchronization: coordinate staff engagement, training, feedback to ensure successful system changes, facilitate leadership development and decision making, contribute to agendas, take meeting minutes, track on-going project work in support of meeting goals. Ideal candidate will possess: + Experience with project management and process improvement as the lead. + Knowledge and/or experience with: County of San Mateo; Public Health; healthcare clinics; vulnerable population care management including people experiencing homelessness; and HIV, Sexually Transmitted Infections (STIs), and other Communicable Diseases. + Data skills including requirements gathering; ad hoc report building; data and dashboard management. + Knowledge of and/or experience with information technology systems including Epic, Power Business Intelligence (BI); advanced Excel; ARIES (HIV Care Connect); Microsoft SharePoint. + Experience with change management, leadership development, and team culture-building. + Demonstrated ability to be organized, diligent, perseverant, self-starter, independent learner, tenacious, self-reflective. + Ability to establish and maintain effective working relationships with those encountered on the job and with political astuteness. + Excellent written and verbal communication skills. NOTE: The eligible list generated from this recruitment may be used to fill future extra-help, term, unclassified, and regular classified vacancies. Qualifications Knowledge of : + Principles and practices of county government management. + Organizational and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures. + Principles and practices of public administration as applied to operational unit and program administration. + Principles, practices, and procedures of funding sources and grant funds disbursement. + Principles and practices of employee supervision, including work planning, assignment, review and evaluation, and the training of staff in work procedures. + Project and/or program management, analytical processes, and report preparation techniques. + Research and reporting methods, techniques, and procedures. + Sources of information related to a broad range of municipal programs, services, and administration. + Applicable Federal, State, and local laws, codes, and regulations. + Public relations techniques. + Principles and practices of public agency budget development and administration and sound financial management policies and procedures. + Principles and practices of contract administration and evaluation. + Recent and ongoing developments, current literature, and sources of information related to the operations of the assigned department. + Record keeping principles and procedures. + Modern office practices, methods, and computer equipment. + English usage, grammar, spelling, vocabulary, and punctuation. + Techniques for dealing effectively with the public, vendors, contractors, and County staff, in person and over the telephone. + Techniques for effectively representing the County in contacts with governmental agencies, community groups, and various business, professional, educational, regulatory, and legislative organizations. Ability to: + Assist in the development of goals, objectives, policies, procedures, and work standards for the department. + Coordinate and oversee programmatic administrative, budgeting, and fiscal reporting activities. + Plan and conduct effective management, administrative, and operational studies. + Train staff in work procedures. + Conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports. + Analyze, interpret, summarize, and present administrative and technical information and data in an effective manner. + Evaluate and develop improvements in operations, procedures, policies, or methods. + Research, analyze, and evaluate new service delivery methods, procedures, and techniques. + Prepare clear and concise reports, correspondence, policies, procedures, and other written materials. + Interpret, explain, and ensure compliance with County policies and procedures, complex laws, codes, regulations, and ordinances. + Effectively represent the department and the County in meetings with governmental agencies, community groups, and various businesses, professional, and regulatory organizations, and in meetings with individuals. + Operate modern office equipment including computer equipment and specialized software applications programs. + Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. + Use English effectively to communicate in person, over the telephone, and in writing. + Establish and maintain a variety of filing, record keeping, and tracking systems. + Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines. + Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. + Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work. Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in business or public administration, economics, planning, finance, or a related field, and five (5) years increasingly responsible professional administrative and analytical experience in municipal government, including experience in budget, strategic planning, policy analysis, and organizational development. Licenses and Certifications: + Some positions may require valid California's driver's license. Application/Examination Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, or extra-help/limited term position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org/ to apply. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire. Online applications must be received by the Human Resources Department before midnight on the final filing date. Tentative Recruitment Schedule Application Deadline: Thursday , April 24, 2025, 11:59 p.m. PST Application Screening: Week of May 5, 2025 Civil Service Panel Interview: Week of May 19, 2025 About the County San Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels. Talent Acquisition Contact: Ximena Burns(041025) (Senior Management Analyst – D185) Please visit https://www.smcgov.org/media/121036/download?inline= for a complete listing of all benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. All benefits are subject to change. As an additional benefit, the County offers extensive training, wellness and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social Security system and earn benefits for retirement based on salary and time worked. 01 IMPORTANT: Applicants for this position are required to submit responses to the supplemental questions below. Your responses will provide detailed information about your background and experience related to this position. This information will weigh heavily in the application screening by the subject matter experts and will also be used in the selection process. Answer the questions completely, paying attention to the multi-parts of the questions. While being thorough and detailed, also be concise. Your strategic use of language as well as neatness, clarity of expression, attention to detail, proper use of grammar and the ability to follow instructions will be considered in the evaluation process. A resume will not be accepted as a substitute for your responses. + I have read and understand this important information. Proceed to supplemental questions. 02 Describe your project management experience as the lead in creating system change. Specifically describe how data analysis was incorporated into the project and how you collaborated with the team to make data-informed recommendations. Include your role, the nature of the project, and the key stakeholders involved. Explain your approach to recommending policy or program changes, and outline the desired outcomes, significant challenges, and the ultimate impact of the project. 03 Describe your experience in and exposure to a public health clinical setting or a similar type of system. Include when and where you had that experience, and describe your role within the system. Explain the biggest priorities and most significant challenges you observed in that environment. Highlight the changes you were able to influence and implement. 04 Describe the staff mentoring and leadership development work you have performed. Provide a specific example, including your role/title and the role/title of the individual you mentored. Explain how you engaged in the mentoring relationship and how you delivered constructive feedback. Additionally, detail the strategies you used to adapt to their communication and learning style to ensure the feedback was effectively received. Include how you measured or observed the success of your mentoring efforts Required Question Employer County of San Mateo Address County of San Mateo Human Resources Department 500 County Center, 4th Floor Redwood City, California, 94063-1663 Phone (650) 363-4343 Website https://jobs.smcgov.org Apply Please verify your email address Verify Email