If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are offering a diverse range of skills and jurisdictional experience across the full range of countries and territories in which our businesses operate. Wholesale Client Lifecycle Management is part of Operations function in Digital Business Services and is responsible for managing end-to-end client on-boarding as well as Know Your Customer (KYC) activities. A team of client onboarding client management specialists will operate as a globally aligned function managed out of the regional hubs with team members employed locally to provide frontline team with a single framework, governance accountability for client onboarding and due diligence.

We are now inviting qualified individuals to join this team in the role of Case Manager.

Principal responsibilities

· Work closely with Relationship Managers through the stages of client due diligence process to determine the requirements and ensure that all requirements are obtained to allow the due diligence and client servicing proceed smoothly and rapidly

· Manage, gather and analyze KYC information independently with high quality of processing

· Maintain the highest standard of experience in customer service throughout the client lifecycle from onboarding of new-to-bank clients, KYC renewal, customer record updating until offboarding of client relationship

· Perform the facilitation role effectively, promptly responding to queries, being able to explain the reason for specific requirements, attending to hold-ups and escalations, and providing regular status update

· Be accountable for ensuring that all steps in the process are completed within the target turnaround time and associated SLAs achieved