The following statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements, which may be inherent in the position.

 

Position Summary:  A Business Support Rep functions as the clerical support for clinics located in Marshall Professional Center & Therapy Plus.  They manage all front office functions such as scheduling, registration, front end collections, insurance verification and pre-approval, and chart preparation, etc.   They act as the first point of communication for patients, physicians, and other MMC departments.  Their job, when done properly, ensures a pleasant and seamless patient experience.  Each CSR has responsibility for a specific clinic but is expected to cross-train and assist with all others – including the front desk.

Primary Responsibilities:

Maintains patient schedule to be efficient and increase revenue producing volumeRegisters patients either prior to or at their time of arrival and ensures accuracy by utilizing AccuReg on a daily basisVerifies insurance coverage for services as well as whether a pre-authorization is required – obtaining the pre-authorization as neededCommunicates appointment information and preparation instructions to patientsCommunicates with referring providers to ensure all clinical documentation needed is available at time of appointmentEnters charges as indicated by clinical staffEducates patients about and collects patient paymentsFollows cash drawer management rules and prepares deposit as neededMaintain requested reporting specific to clinic

This position requires, at minimum, a high school diploma or GED. Prior experience in the healthcare environment and/or customer service is preferred.   A working knowledge of computers and systems to include Microsoft Word, Excel, and Outlook are necessary.  This position requires the ability to communicate in a pleasant, professional, concise, and caring manner. It also requires critical thinking and problem solving to ensure the best care possible for our patients.

Lake Guntersville, a mountain-lakes jewel, is located approximately 30 miles from metro Huntsville – and is home to Marshall Medical Centers.

Marshall Medical Centers, an affiliate of the Huntsville Hospital Health System, serves the residents of Marshall County and the surrounding area (population approximately 125,000). With two hospitals, eight outpatient locations and a highly-trained team of physicians practicing 28 specialties, Marshall Medical is a confident, convenient choice for local healthcare. Residents can remain close to home and receive excellent care – often provided by those who are neighbors and friends.

Marshall Medical Center South is a 150-bed hospital in Boaz, Alabama, and opened in 1956. Marshall Medical Center North, in Guntersville, opened in 1990 – and – is a 90-bed facility. In addition to the two hospitals, the Gary R. Gore Medical Complex is conveniently located mid-county and is home to several outpatient clinics and a 22,000 square foot comprehensive Cancer Care Center.

Named by the Joint Commission as a “Top Quality Performer” among America’s hospitals, Marshall Medical Centers’ patients can be assured they are being treated in an environment where a premium is placed on quality and best practices.