We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) As a CIBC Closing Specialist, you will provide invaluable support and customer service to the mortgage sales force; contribute towards identifying additional client needs (Cross sell opportunities). Your current mortgage knowledge will allow you to close deals effectively as you will liaise with mortgage specialists and advisors, clients, solicitors, underwriters, advancers and follow up on documentation to ensure seamless closings. **_You can effectively perform all work activities remotely, and will only be required to be on-site on an occasional basis. You are flexible to work shifts between Monday to Friday 8am to 8pm._** **What You’ll Be Doing** + **Closing Solutions specialist is like an assistant to Mortgage Advisor** and all sales partners hence it is imperative to continuously develop rapport, build relationship and trust with these clients. + **Meet department and individual funding targets** by contacting clients, lawyers, Business partners, and effectively close deals. + **Meet department objectives** by delivering the best client experience on each and every Mortgage file. + **Answer inquiries from clients related to funding of their mortgage** , remotely fulfill the funding requirements, maintain strong follow up with clients, business partners and handle scenarios, questions, and issues in accordance with department objectives. + **Regularly update knowledge of new products** , policies, procedures and competition in order to meet client’s needs. + **Provide back up for other Closing Solutions** agents when they are absent and support all their mortgage files in pipeline. **Who you are** + Must have extensive experience in the delivery and management of CIBC Mortgage products. + Strong Underwriting knowledge + Strong Negotiating skills + Ability to manage multiple calls and issues concurrently. + Must be comfortable working in a very fast-paced environment. + Must have exceptional interpersonal & communication skills sufficient to deal with sensitive and conflict-filled situations. + Strong understanding of CIBC computer applications, including **COINS/CLASS, Aurora, Plexus, Service Commitment** and working knowledge of software packages commonly used at CIBC, i.e. Windows and Microsoft products (Word, Excel, Outlook). **What CIBC Offers** At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. + We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program. + Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients. *Subject to program terms and conditions **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Expected End Date** 2026-01-09 **Job Location** ON-81 Bay Street-Virtual **Employment Type** Regular **Weekly Hours** 37.5 **Skills** Active Listening, Call Center, Customer Experience (CX), Interpersonal Communication, Mortgages, Operational Efficiency, Outbound Calls, Work Collaboratively At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.