**Introduction** A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive. **Your role and responsibilities** Cloud Account & Billing Support Analyst Short Description: The Cloud Account & Billing Support team (CABS) is challenged with solving customer billing/ account-related Issues related to IBM Cloud accounts. Primary responsibilities include assisting IBM Cloud Client inquiries facilitated through various channels (online cases, phones, and live chat). This role encompasses client-facing interactions related to Account Management and new client registration. Responsibilities will include the following: · Registration, Activation, Login, and ID · Suspension and Cancellation of Services · User Management, Ownership Changes · Create Support Cases · Contract Modification/Support · Account Cancellations · Billing Questions and Disputes (AR, Revenue Services) · Reconciliations/Credits-Refunds · Order Processing · Discounts/Pricing Adjustments · System Outages (Login and ID) · Tooling and Automation (IMS, Service Now, SAP, BSS Dashboard, CyberSource, Engage Support) **Required technical and professional expertise** Required Skills:  · 5+ years’ experience in Customer Service, Collections, or Accounts Receivable · Must have excellent verbal and written communication skills. · Must be client-focused and have good problem-solving & decision-making skills. · Must have good knowledge of Microsoft Suite and the ability to learn other software systems · Ability to work well both with groups and independently in an office setting and Remote · Ability to communicate both verbally and written · Ability to work on multiple tasks at one time · Position requires the use of a computer for the majority of the day · Must be able to sit for prolonged periods Eligibility Requirements: · Level of Education: Some College · Must be able to work a flexible work schedule, including holidays (24x5 -365)Hiring manager and Recruiter should collaborate to create the relevant verbiage. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. Required Skills:  · 5+ years’ experience in Customer Service, Collections, or Accounts Receivable · Must have excellent verbal and written communication skills. · Must be client-focused and have good problem-solving & decision-making skills. · Must have good knowledge of Microsoft Suite and the ability to learn other software systems · Ability to work well both with groups and independently in an office setting and Remote · Ability to communicate both verbally and written · Ability to work on multiple tasks at one time · Position requires the use of a computer for the majority of the day · Must be able to sit for prolonged periods Eligibility Requirements: · Level of Education: Some College · Must be able to work a flexible work schedule, including holidays (24x5 -365)