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Job Category

Sales

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As an Account Executive (Service Cloud) you will be part of a team focusing on the French markets. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in the customer owning core sales teams.Responsibilities:
Demand Generation:Identify opportunities for Service Cloud in existing Salesforce Customer base & ProspectsCreate new leads from systematical prospecting of Service leadersLeverage business from new & established relationships.Customer FocusDefine the contribution of a service transformation to an overall account specific vision and planDefine and pitch the specific value of a service transformation to prospect’s managementBuild trusted relationships with Head of Customer Service, understanding their challenges, needs and demandStrategise, negotiate & close business on VP and CxO levelScale your businessDefine and execute a plan to accelerate growth of our already fastest growing solutionBe top of mind at your peers in the extended sales teamRefine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniquesTrusted advisorBe a trusted advisor for customer service transformation to our customers and prospectsEvangelise the radical transformation & AI benefits in customer service in customer meetings, on fairs or eventsHave a specific point of view on the future challenges and opportunities in customer serviceRequired Skills:Extensive background in service applications and/or operational Customer Service ManagementStrong track record of successful selling Customer Service/Customer Engagement solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterpriseProven understanding of Customer Service Business, Customer Service Operations as well as buyer's profilesStrong analytic and task solving skills and the ability to succeed in a fast paced environment.Proven ability to work well as part of an extended sales team.

Benefits:- Very competitive compensation package, car allowance and employee stock purchase plan
- Ramp up schedule including training boot camp and continuous sales and product training
- Career advancement in a fast paced and rapidly growing organization
- Great company culture in a world leading "best place to work"

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