Job Requisition ID #

24WD83804

Position Overview

Do you thrive in an environment where you can work on engaging and challenging projects? Every year Autodesk hires talented engineers to join our global teams and benefit from unlimited access to our technology and industry mentors.

We are growing our Engineering Systems Services team within the Digital Enterprise Services IT organization to enhance the company’s IT systems, applications, and processes. Our engineering culture will empower you to make effective decisions, work collaboratively, and take accountability for engineering projects at the core of the company.   

The team is seeking an experienced Jira and Confluence Administrator to help guide this team in their journey towards becoming a world-class engineering team. 

Responsibilities

Operate, maintain, and administer Jira and Confluence, part of the Atlassian product suiteInteract and support customer’s ad-hoc questions through Slack and other platformsAssist customers with board configurations and tune JQL queriesInvestigate and remediate customer access and permissions issuesHelp customers with plug-in usage related questionsInstall, test and implement new versions of tools and apps in Jira and ConfluenceCreate simple Jira workflows including project workflows, screen schemes, permission schemes, and notification schemesTroubleshoot integrations to Jira and Confluence from numerous external systemsTake corrective action to avert system degradations or possible outages from OS and application layerAssist with application and plug-in testingFollow documented Jira and Confluence best practices and policiesCoordinate and collaborate with multiple teams in investigating problems and provide root cause analysis during major and critical outagesIdentify and lead the Atlassian team for continuous improvement activities and initiatives towards operational excellence and enrich customer experience

Preferred Qualifications

7 to 9 years of experience in Atlassian productsFoundational understanding of Jira and ConfluenceDeals well with ambiguous or undefined problems; ability to think abstractly and guide others. Great interpersonal skills Ability to articulate technical topics to non-technical audiences both in writing, and in diagrams and person. Willing to flex your behavioral style to meet the needs of the team or work at hand. Confident of your skills, abilities and willing to share what you know, while learning from othersFamiliarity with agile methodologies and ability to work in a scrum team.Skills and Experience (Preferred)Experience with Jira Service DeskKnowledge of Atlassian marketplace plugins and tools and integrationsHands-on experience with AWS (EC2, Lambda, S3, RDS) Experience in Vault and CI/CDExperience with various database technologies (PostgreSQL)EducationBachelor's degree, preferably in Computer Science, Computer Engineering, or related quantitative field or equivalent experience

The Ideal Candidate

Role Maturity

Represents a common career stabilization point for professional roles, often referred to as the "full-contributor" levelRequires knowledge and experience sufficient to grasp the full range of principles, practices, and practical applications within the discipline

Problem-Solving

Solves complex problems with diverse scope by applying new perspectives to existing solutionsUtilizes best practices in practical scenarios to drive effective outcomesEngages in data analysis, judgment, and interpretation to determine the optimal course of action

Creative Thinking

Recommends innovative variations in approach and connects individual assignments to the bigger picture

Project Leadership

May lead projects or key components within broader initiativesTakes accountability for improving ongoing processes and ensuring quality outcomes

Collaboration and Relationships

Builds effective relationships with senior practitioners, peers, and a network of external professionalsWorks independently, with close guidance provided only at critical points

Mentorship

May act as a mentor or resource for colleagues with less experience, fostering their development

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Learn More

About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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