As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and fix for our Electronic Support Services. A main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues.As a Senior Principal Systems Engineer, you are a guru, with strong expertise across the stack & tiers (application and system), focused in the creation and management of business solutions using Oracle technology, the operations surrounding it, and the Oracle services infrastructure needed to achieve the highest service levels (e.g., availability, performance, etc.) and consequent high customer happiness. You will be responsible for setting overall technology direction for key areas to invest resources in, building internal expertise and using knowledge within the Support organization. You will be encouraged to resolve and help guide resolution of multiple highly difficult and sophisticated problems and critical issues involving several product areas, while providing consultation to senior technical advisors on projects, reviewing their work and advising areas for self-advancement.Provide leadership and expertise in the development of new products/services/processes, frequently operating at the groundbreaking of technology. Bachelor*s and Master*s degree in Computer Science or Engineering (Advanced degree such as MBA and/or Ph.D. a plus) 10 years related experience prior to taking this position. In addition, extensive experience with Oracle*s core products, applications, and tools. Only confirmed top performing candidates of high integrity in previous job positions/grades are considered.

Career Level - IC5