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The Cloud Engineer III is primarily responsible for deploying, configuring, troubleshooting and ensuring continuity of client and QTS physical and virtualized infrastructures and operating systems, with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process-based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Cloud technologies and display a desire to continuously grow and improve both technical and soft skills.

RESPONSIBILITIES, other duties may be assigned.

Develop and maintain a thorough knowledge of the assigned task(s),functional area(s) or project(s)Deploy and support VMware ESXi and similar technologies on various hardware platformsDeploy, monitor, diagnose and troubleshoot Windows and Linux platforms by using diagnostic tools, commands, utilities, monitoring toolsConsistently demonstrate initiative and commitment to optimizing systems and processConduct project scoping with stakeholder groups for moderately complex projects.Plan and execute scheduled system maintenance activities including, hardware and software upgrades; software and application patchingPlan and execute capacity monitoring and managementPlan and execute functional test planning and testing for assigned functional area(s) or project(s)Proactively create procedures to prevent/reduce severity of outagesProactively analyze system performance and identify improvement opportunitiesCreate/update infrastructure documentation to include environment technical diagrams, workbooks, etc.Write/update or review Change Requests, MOPs, and similar documentationManage escalated assigned tickets to ensure SLA compliance and customer satisfactionProvide operational support in response to monitoring alerts and resolve incidentsRespond quickly and effectively to production issues and take responsibility for seeing those issues through resolutionDeliver customer-focused support through phone calls and ticket-based communicationsWork with the24x7x365 Operations Service Center and be flexible in availability as needed

BASIC QUALIFICATIONS

Bachelor’s degree in a related field or equivalent professional experienceSeven or more years of progressive IT engineering experienceAdvanced experience deploying, upgrading and migrating complex private cloud environments according to best practices using current versions of VMware vCenter Server and ESXiAdvanced experience configuring network virtualization technologies (NSX, Citrix)Advanced experience configuring High Availability and clustering Advanced knowledge of various protocols/services such as SMTP, SNMP, SSL, SSH and DNSAdvanced experience deploying and administering Windows, CentOS and Red Hat operating systemsAdvanced understanding of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST APIAdvanced experience hardening Operating Systems in accordance with compliance standards and policyAdvanced understanding of BGP peering, HSRP and IP subnettingExperience with Active Directory and Exchange administration on an enterprise levelExperience with IT monitoring systemsUS Citizenship for this position is required by law due to federal customer contracts

PREFERRED QUALIFICATIONS

Six or more years of Systems Administration/Engineering experience, with a focus on virtualization and hyperconverged technologiesVMware Certified Professional-Data Center Virtualization (VCP-DCV) certifiedOne or more systems-focused certifications (MCSA/MCSE, RHSE/RHSA, etc.)One or more additional technology professional certifications (CompTia A+, Network+, etc.)Prior experience working in a Data Center environmentStrong knowledge of Python, Ansible, PowerShell, and/or JavaScript/JSON/REST API

KNOWLEDGE, SKILLS AND ABILITIES

Strong technical troubleshooting skillsAbility to communicate effectively with clients, vendors, and colleaguesOrderly documentation, time management, and planning skillsExcellent written and oral communication, problem solving, and process management skills.Ability to work well within a team environment in a matrixed organizationStrong customer relations skillsAbility to learn and apply new technology and methodologies in a distributed environmentActively invests in growing yourself and others to build the talent and capabilities required for sustained success. Provide training and mentorship for lower-level team members

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

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We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.