As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

The CSS Advanced Service Engineering (ASE) organization is a global, innovative, open-minded and diverse team of engineers. The ASE establishes long-term trusted relationships with Oracle’s key customers helping them to maximize their Oracle Cloud and on-premise investment, innovate faster, and accelerate their business success with solutions for all Oracle Cloud, MultiCloud and on-premise environments.

Job Description

We are looking for Cloud Savvy Senior Engineers who will be responsible for delivering our customer infrastructure solutions for private, public, multi-cloud and Cloud at Customer (ExaCC) platforms, understanding the Customer Business and Industry requirements to provide the best service solution.

Career Level - IC4