Working at Atlassian
Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
About the Team:
Cloud Migrations
The main responsibility is to help customers successfully migrate to Cloud
This role is based out of India (remote) location - will be looking after the Mid-market segment, Enterprise customers (< 1000 user/ >1000 user respectively) from EMEA region, supporting higher volume
Work hours are between 12pm/1pm - 9pm/10pm dependant on IST changes (EMEA shift)
Migrating all Atlassian products to cloud
The following articles/blogs hep understand Atlassian’s investment in the cloud space
Delivering the best cloud experience for all teams - Work Life by Atlassian
Skills and Attributes: (Must have)
Customer success background - focusing on customer centricity
Project Management
Good written and verbal , communication and presentations skills
Stakeholder management, mainly technical audiences
Customer issues/escalation handling
Technical aspect: Migration experience - cloud to cloud or server to cloud
between 9 to 13/14 years of experience
Good technical acumen
Good to have Skills :
SMB/Enterprise customer handling background
Atlassian Product Knowledge
Experience in directly supporting the customers via call and/or email.
Atlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and so much more. Visit go.atlassian.com/perksandbenefits to learn more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.