Managed Services support required on all Cloud products at L2 level as per 24X7 availability model

Technical requirements

•   End to end architectural know how on Openstack components (RHEL host OS & Linux components (ovs)) with Thorough understanding of “Cloud” technologies and ecosystem.
•   In-depth understanding of Open Stack Architecture and the components and IaaS (Infrastructure as a service) deployments
•   System Administration of Linux ubuntu/VMware environment
•   Basic knowledge of handling physical connectivity / switching, NFV and Mano architecture
•   Demonstrated experience in cloud administration in datacenter
   Tenant virtual network implementation stretching across multiple NFVI 
•   In-depth understanding of OpenStack Architecture NFV, Mano & its componets like (component like Nova, Cinder, Neutron, Horizon, Glance, Keystone)
•   Live experience in deploying / managing the Cloud Infra using OpenStack.
•   System Administration of Linux ubuntu/OpenStack environment
•   Storage knowledge like HP, EMC and IBM LUN creation and allocation
•   Service deployment using the Virtualization, Orchestration, Image

Min 10+ years of experience 
Engineering Degree B.E/B.Tech in Electronics/Telecommunications, Computer Science, Information Technology
Masters will be added advantage

Experience in Nokia cloud technology

Responsibilities: -

Must have performed lead & SPOC level tasks

•   Provide 24/7 L2 support on relevant elements
•   Perform L2 fault and service restoration
•   Perform L2 fault investigations and root cause analysis to resolve issues within SLAs.
•   Input into Incident Reports and Problem Management
•   Update TT with L2 fault information, impact analysis and rectification.
•   During critical and escalated major fault rectification, participate in fault management as requested by the Incident Manager and attend the bridge conferences as per the WLA.
•   Escalation to Vendor for L3 support in the rectification of service impacting faults and other system faults as necessary
•   Collect and analyses required logs and traces during and post fault investigations
•   Support other L2 domain teams in identifying faults
•   Develop, maintain and perform L2 Health Checks and scripts
•   Develop and maintain L2 technical processes and tools
•   Ensure backup of all elements as per Back-Up policy
•   Assist performance team in troubleshooting of Network performance issues and customer faults,
•   Review plans and results of IOT, SW release and feature testing
•   Review regression test plan, specifications and results for SW updates
•   Implementation of SW updates including review release notes, impact/risk assessments, FAR (participate in FAR to up-skill for GAR rollout), GAR, analyze performance post change
•   Maintain network baseline document set eg life cycle database for all elements
•   Review technical documentation/notes and faults descriptions from Vendor and implement workarounds/fixes as required
•   Maintain known issue list/ Risk Register 
•   Improve optimization of alarms, counters and thresholds.
•   Provide recommendation to the local Engineering teams on configuration, software updates and general element management as appropriate.
•   Review, awareness and approval of CR activity and participate in Daily CR Review meetings
•   Usage data collection and control
•   Perform System Performance monitoring and analysis
•   Provide Operational Acceptance for new elements being introduced into the network
•   Provide data for pre-sales support