At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

So, what’s the role all about?

 The Cloud Network Engineer will support and operate our Carrier Grade Networks. In this role, you will configure advanced routing protocols such as OSPF and BGP, and support and configure SSL and IPsec VPN technologies. You will also manage and maintain firewalls, switches, and routers. Additionally, you will actively participate in Incident, Problem, Service, and Change management processes. A commitment to adhering to the company Code of Ethics and NICE policies and procedures at all times is essential for this position.

How will you make an impact?  

Ensure high customer satisfaction by effectively and professionally communicating with customers inside and outside of NICE. Provide reliable and timely support by being available for on-call support rotation, ensuring network stability and minimizing downtime. Enhance network performance and security by quickly diagnosing and resolving issues, demonstrating strong problem-solving abilities. Maintain a strong ethical standard and consistent quality of service by always following the company Code of Ethics and inContact policies and procedures.

Have you got what it takes?

Bachelor’s degree in Computer Science, Business Information Systems, or related field, or equivalent work experience. 4+ years of proven experience in configuring OSPF, BGP, Layer7 switching, VPNs, and VoIP protocols. Advanced understanding of TCP/IP and ability to perform and analyze packet captures. In-depth VoIP experience, particularly with SIP Peering and Trunking. Proficiency with network management tools and protocols. Comprehensive understanding of telecommunication systems (DS1, DS3, OC-12) and security protocols and appliances. Excellent editing, proofreading skills, and strong time management abilities.

You will have an advantage if you also have:

Experience in proposal development and proficient in the MS Office suite PCI 1 experience

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Requisition ID: 4483
Reporting into: Manager, Cloud Operations, Network CX
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.