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Y our New Role :
The Cloud Network Engineer role will be responsible for working with the Operations and Engineering Teams around the support and strategic improvement of the WBD cloud networking environment . The individual will be evaluating processes regularly to ensure expected outcomes are achieved in the most efficient way along with identifying service improvements and document those improvements to h elp ensure standards and processes are followed.
Your Role Accountabilities :
OPERATIONS/PROJECT MANAGEMENT
Effectively support all WBD cloud network connectivity and virtual private cloud infrastructure 24*7 by responding to and resolving all requests and trouble tickets within the stipulated SLA time
Clearly understand the root cause of all the cloud network outages and take remediation steps to prevent the recurrence of the problem
Ability to prioritize work based on business criticalities and also be flexible to work on ad hoc tasks as assigned by the manager
Fully understand and adhere to the team’s network standards and procedures both in technical and functional areas
Maintain positive relationships with all user communities, peers and the management team
Perform other duties as needed
Qualifications & Experiences:
Bachelor’s degree in Computer Science , Information Technology, Information Systems or similar
Minimum of 4 years of experience in system administration in an enterprise cloud network production environment
Demonstrated cloud network engineering delivery experience gained within large, complex environments
Deep understanding of AWS networking components - VPC, Direct-connect, NAT Gateways
Basic knowledge and experience using Terraform and or GitHub Actions to write IaC
Modern scripting skills are strongly encouraged - Python preferred
Process oriented engineer with strong execution and follow-through skills
Able to perform multiple tasks simultaneously and prioritize self
Strong and consistent customer service and communication skills
Willingness to work a flexible schedule
Strong team member with self-motivation and desires to improve the infrastructure
Excellent troubleshooting, analytical and problem-solving skills
Must participate in an on-call rotation for out of hours support
Minimal travel anticipated for this position
Must have the legal right to work in Mexico