Location: Springfield, VA or St. Louis, MO
Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.
Are you ready to test your abilities as a Cloud Operations and Customer Support Engineer and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.
ResponsibilitiesWhat you get to do every day:
In this role, you'll join the Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to the clients. You'll be instrumental in maintaining and enhancing the cloud infrastructure, with a strong focus on operational efficiency and customer support.Proactively manage and maintain cloud infrastructure, ensuring high availability and performance.Respond to and resolve customer issues, providing top-tier technical support and customer service.Collaborate with various engineering teams to support user consumption of applications in the cloud in a sophisticated enterprise environment.Engage in application monitoring to assist in identifying and addressing application performance or availability issues.Continuously monitor supporting application infrastructure to help identify and report on scalability and performance issues.Develop and maintain comprehensive documentation for application support procedures. QualificationsWhat skills do you need?
Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**
Education/Experience:
Requires Bachelor's Degree in the IT field, related technical discipline, or equivalent combination of education and experience5+ years of experience in IT, with a strong focus on cloud operations and customer support.Required Skills:
Proficiency with AWS cloud services and infrastructure management.Exceptional troubleshooting and problem-solving skills.Experience in providing customer-focused technical support.Knowledge of Linux distributions (e.g., RedHat, CentOS).Familiarity with DevOps practices, Agile/Scrum methodologies, and continuous integration tools (e.g., GitLab CI, Nexus).Excellent communication and collaboration abilities.What is ideal?
Intelligence Community Experience preferred What you can expect from us Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonusesYou’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
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