**Country:** Mexico **Location:** LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico We are seeking a motivated individual with a drive to be on the cutting edge while helping change the culture towards a more nimble and agile methodology leveraging next generation cloud technology platforms. + Deploy world class technology and streamlined processes to improve the global commercial Digital Technology environment. + Oversee a large portfolio of operational activity + Participates in sprint planning, daily stand-ups, sprint reviews to drive progress. + Create documents that specify strategy, assessment, or design in a way that delivers obvious value to the client and is understandable by any stakeholder + Articulates architectural differences between solution methods and the challenges and approaches to integrating solutions built on different platforms including a working knowledge of different architectural frameworks that may be used by our clients + Experience with automation to deploy and manage infrastructure, database and networking architectures for Internet-scale applications + Good understanding of Scrum, Lean, XP, Kanban and other agile architecture techniques Technical Skills Desired + AWS + Cloud Storage + Cloud Migration + Cloud Disaster Recovery + Azure The successful candidate will have strong organization and communication skills with a background of delivering infrastructure projects of varying technologies in an enterprise environment. A strong working knowledge of Microsoft Azure, Active Directory and AWS platforms is required. Job responsibilities include: + Help to define hosting strategy and solutions leveraging enterprise and cloud environments that align with business entity objectives + Deploy world class technology and streamlined processes to enhance the global commercial Digital Technology environment. + Coordinates and reports operational metrics on a recurring basis (week/month/quarter) + Identifies trends and assess opportunities to improve processes and execution. + Raises and tracks issues and conflicts, remove barriers, resolve issues of medium complexity involving partners and call out to appropriate level when required. + Assesses a variety of situations and provide transparency to team and partners. + Establishes and maintains credible, professional relationships with clients, internal delivery partners, and external vendors. + Solicits and responds to feedback while gaining dedication and support. + Identifies training requirements and devises training programs to ensure operational readiness + Stays up to date on industry regulations, trends, and technology. + Coordinates with management to ensure all operational, administrative, and compliance functions within the team are being carried out in accordance with regulatory standard methodologies. Experience/Qualifications + Minimum of 5 years of experience in IT operations & support + Demonstrates strong technical aptitude, project management, and communication skills + Experience working in a multi-cultural environment with a global team. + Experience working with managed service provider models. + Outstanding verbal and written communication skills + Excellent attention to detail + Excellent interpersonal skills, works well with teams and managing conflict + Highly-motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders + Demonstrates proficiency in IT areas of analytical thinking and innovation + Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment + Strong troubleshooting skills and demonstrates ability to perform root cause analyses + Strong working knowledge of ITIL principles and ITSM + Current understanding of industry trends and methodologies **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice