**Country:** Mexico **Location:** LOC5001: Carrier - Plant A, Galeana 469 Ote, Santa Catarina, 66350 Mexico **Role:** Cloud Operations Consultant **Location:** Santa Catarina, Nuevo León, México **Full/ Part-time:** Full time **Build a career with confidence** Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. **About the role** We are seeking a motivated individual with a drive to be on the cutting edge while helping change the culture towards a more nimble and agile methodology leveraging next generation cloud technology platforms. **Key Responsibilities:** As a Cloud Operations Consultant, you’ll be responsible for: + Helping to define hosting strategy and solutions leveraging enterprise and cloud environments that align with business entity objectives + Deploying world class technology and streamlined processes to enhance the global commercial Digital Technology environment. + Coordinating and reports operational metrics on a recurring basis (week/month/quarter) + Identifying trends and assess opportunities to improve processes and execution. + Raising and tracking issues and conflicts, remove barriers, resolve issues of medium complexity involving partners and call out to appropriate level when required. + Assessing a variety of situations and provide transparency to team and partners. + Establishing and maintains credible, professional relationships with clients, internal delivery partners, and external vendors. + Soliciting and responding to feedback while gaining dedication and support. + Identifying training requirements and devises training programs to ensure operational readiness + Staying up to date on industry regulations, trends, and technology. + Coordinating with management to ensure all operational, administrative, and compliance functions within the team are being carried out in accordance with regulatory standard methodologies. **Requirements** We are looking for people who have **strong organization** and **communication skills** . If this is you, get in touch. **As a minimum you must have:** + Minimum of 5 years of experience in IT operations & support + Technical skills in AWS, Cloud Storage, Cloud Migration, Cloud Disaster Recovery, Azure + Demonstrates strong technical aptitude, project management, and communication skills + Experience working in a multi-cultural environment with a global team. + Experience working with managed service provider models. + Outstanding verbal and written communication skills + Excellent attention to detail + Excellent interpersonal skills, works well with teams and managing conflict + Highly motivated, self-directed, and able to effectively lead efforts including the delivery of complex projects with multiple stakeholders + Demonstrates proficiency in IT areas of analytical thinking and innovation + Demonstrates leadership and collaboration skills, and the ability to succeed in a fast-paced, environment + Strong troubleshooting skills and demonstrates ability to perform root cause analyses + Strong working knowledge of ITIL principles and ITSM + Current understanding of industry trends and methodologies + Good understanding of Scrum, Lean, XP, Kanban and other agile architecture techniques + **Advanced English** **Benefits** We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary. + Have peace of mind and body with our health insurance + Drive forward your career through professional development opportunities **Our commitment to you** Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way. **Join us and make a difference.** **Apply Now!** **Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.** **Job Applicant's Privacy Notice:** Click on this link (https://www.corporate.carrier.com/legal/privacy-notice-job-applicant/) to read the Job Applicant's Privacy Notice