Meet Our Team:

As a member of Service Reliability Team (SRT), you will be a key member responsible for the reliability and availability of Pegasystems cloud service offerings.  We operate as a global follow the sun 24x7 team with locations in Bangalore, Sydney, and the East Coast of the United States. We encourage a culture of diversity, openness, intellectual curiosity, problem solving, and consistently strive to create an environment that provides the support and mentorship needed to learn and grow.

Picture Yourself at Pega:

You will have the opportunity to work on diverse problems and apply your expertise and experience to improve reliability of Pega Cloud Platform. You will take personal ownership of the systems you manage and possess the tenacity to delve to the root of the problem quickly, understand why it happened, and prevent it from reoccurrence. By collaborating and communicating with customers and internal stake holders, you will deliver best in class support. 

What You'll Do at Pega: Perform provisioning of new environments and upgrade of the Infrastructure components & Product applicationPerform decommission of existing environmentsTroubleshoot and resolve customers environment issues along with root cause analysis Create and maintain operational runbooksIdentify and document Standard operating procedures for daily tasksParticipate in testing of pre-release product enhancement testing with EngineeringIdentify opportunities for automation of repeated tasks and reduce toilWrite scripts to automate repetitive tasksWork with team on scheduling upgrade tasks / hotfixes and patchesManage / execute deployment of system updates / patches and hotfixesMonitor the teams ticket queue and work with team to distribute tickets in timely mannerMonitor teams email distribution list for escalation / communication and work with team to respond in timely mannerPrepare handoff documentation to work with other global teamsWilling to be oncall to support customers 24 x 7 on rotational basis (including evenings , nights and weekends)Flexibility to work on rotating shifts to cover weekends (Saturdays and Sundays)Who You Are: Proven professional and technical experience in an enterprise cloud environment supporting SAAS applications with a focus on operational delivery excellence and customer serviceYou are self-motivated, inquisitive, and creative, with a passion for continuous improvement and excellent people skillsWorks well with cross-functional global and remote teams Demonstrated ability to learn new technologies, techniques, and tools quickly to meet our business requirementsComfortable working in a fast-paced, enterprise environmentPossess customer obsession and proven empathy towards customersGood communication skills to navigate internal and external customers
 What You've Accomplished:

You are skilled in Cloud, Linux, Middleware and DevOps Technologies, and have accomplished the below:

3+ years of hands-on operational or engineering experience in installing, configuring, troubleshooting, and tuning Java applications and Apache Tomcat application servers3+ years of experience with enterprise scale Linux AdministrationHands-on operational experience with Amazon Web Services (AWS) and/or Google Cloud Platform (GCP)Deep understanding of cloud-based infrastructure, platform, and application operational administration - including product and platform upgrades, installations, backup, and recovery, monitoring and observability, etc.Experience with microservices architecture with Kubernetes is a plusAdministration of web servers running Tomcat, Apache, IIS, NginxBasic network troubleshooting skills including TCP/IP, DNS, VPN is a plusExperience in Bash/Shell, Python, or similar scripting languages to automate common tasks, a plus  Ability to obtain Security clearance if required (US Citizenship is required)

Education / Certifications:

Bachelor’s degree in Computer Science/Engineering or EquivalentAWS  / GCP Certification, requiredCertified Kubernetes Administrator, a plus

 

Pega Offers You: Gartner Analyst acclaimed technology leadership across our categories of productsContinuous learning and development opportunitiesAn innovative, inclusive, agile, flexible, and fun work environmentCompetitive global benefits program inclusive of pay + bonus incentive, employee equity in the company Job ID: 20919