The Cloud Operations Engineer, Cloud Services assists in the support, and management of the software components of the Tungsten Automation Corporation Cloud Solutions technology stack.  Engineers are expected to provide first-class system operation and support to the Tungsten Automation Corporation Software cloud enterprise. They must demonstrate technical maturity and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners.  They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.

 

Key Responsibility:

Specific responsibilities include, but are not limited to, the following:

Application operation Duties

Attend to escalations from 2nd line Support where combined technical understanding, platform, process and application knowledge is needed. Technical Application and Customer deployment

Cloud Platform operations

Monitor system status, activity, performance metrics and capacity Participate in weekly on call rotation Maintain current system patches and updates Be first line of contact for daily operations towards our vendors Maintain up-to-date records of all system assets and licenses Manage storage volumes and resources effectively Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides