Key Responsibilities: -·          Working Experience on Production environment·         Analyse and resolve production & non-production issues within set SLAs.·         Identify the severity level of the customer-impacting issue & react accordingly.·         Investigate system logs to resolve production issues and restore services.·         Provide RCA for production issues to avoid recurrence.·         Regularly communicate incident/request status to teams/customers impacted.·         Deploy, monitor & troubleshoot new software versions in production & non-Production environments.·         Work closely with our development and QA team to address software bugs.·         Identify trends in reported issues, report them and suggest possible solutions.·         Design procedures to eliminate manual processes in the team.·         Required to have good communication skills - both written and verbal.·         should be able to work under a high-pressure environment with flexible work timings.·         Be a part of a 24x7 on-call rotation to provide continuous support.. Support Install, upgrade application software across environments
Job/Technical Skills: -Mandatory: -. 3 ~ 5 years of systems engineering exp / application support experience·         Bachelor’s degree in computer science, Business Information Systems or relevant experience and accomplishments.Operating Systems - Linux (Red Hat,Oracle Linux CentOS)·         Application Middleware platforms such as Jboss, Apache, Tomcat, NGINX etc. ·         Knowledge of Jenkins,Terraform,GIT, Ansible etc.·         Should have hands-on administration experience with Cloud Platforms such as AWS.·         Knowledge of Kubernetes (K8), ArgoCD, HelmChart . Ability to multitask with good communication and interpersonal skills
Desirable:·         Knowledge of Java application and Oracle/MySQL databases.·         Experience with PL\SQL. Reading / interpreting / executing statements.·         Should have skills with Bash/Perl, Shell, Python, Groovy.·         Knowledge of Networks, Firewalls, File Shares, Windows,DNS,TCP/IP,·         Knowledge & Experience on JIRA,Confluance.·         Monitoring tools – Zabbix,graylog etc.