In Some Jobs You Take Orders. In This One, You Write History. Join the healthcare information technology team that’s turning drug and medical device data into knowledge used by thousands of hospitals; the majority of U.S. health plans, retail pharmacies, and pharmacy benefit managers; and millions of healthcare decision makers throughout the world. Partnering with our information system developer and healthcare institution customers, you’ll help evolve leading-edge thinking into reality and make a measurable difference in improving human health. We’re looking for people who are: Intelligent. Productive. Committed. Willing and able to go above and beyond. Passionate about making a difference. Innovative. Energized. And want to play an essential role in a successful company’s continued growth. Are you ready for this exciting challenge? ____________________________________________________________________________________________ First Databank (FDB) is currently seeking a Cloud Operations Engineer. This role is pivotal in delivering high-quality products to the healthcare sector by ensuring the stability and performance of our production environments through collaborative cross-team engagement. Position will be based out of the Indianapolis, IN or Raleigh, NC office. Responsibilities: + Oversee the performance and security of web applications, focusing on Azure and AWS + Engage with architecture, development, security, networking, and customer success teams to ensure production stability and refine operational processes + Coordinate software deployments, system updates, and perform cloud administration + Facilitate configuration and change management within production environments + Rapidly evaluate, respond to, and troubleshoot technical issues, escalating as needed + Utilize Python, Bash, and PowerShell for automation tasks + Develop and maintain comprehensive documentation, including runbooks and SOPs. + Enhance the team’s responsiveness and communication across departments + Contribute to continuous process improvement aligned with cost optimization strategies Required Skills: + Strong communication and presentation skills + Critical thinking and problem-solving skills + Knowledge of best practices and requirements for security and compliance + Ability to read, write, and maintain infrastructure as code + Desire and ability to quickly learn new skills and tools + Experience with the AWS and Azure cloud platform + Strong understanding of networking best practices + Scripting languages such as Python, Bash, PowerShell + Understanding of Linux and Windows Operating Systems + Ability to work effectively in a fast-paced, dynamic environment + Bachelor’s degree preferred + At least one year of experience in security, operations, or information technology Required Experience: + Resolve network and software configuration errors + Enjoy working with new technologies + Identify security gaps and are familiar with HITRUST, ITIL, and HIPAA + Are actively working in AWS or Azure and are certified at the associate level or higher + Benefit from thorough reviews of written instructions and see acrostics + Leverage AWS and Azure for personal projects + Enjoy outlining automated solutions to hypothetical and real problems _____________________________________________________________________________________________ About FDB: FDB is the leading provider of drug and medical device knowledge that helps healthcare professionals make precise decisions. With thousands of customers worldwide, FDB enables our information system developer partners to deliver valuable, useful, and differentiated solutions. We offer more than three decades of experience in transforming medical knowledge into actionable, targeted, and effective solutions that help improve patient safety, operational efficiency, and healthcare outcomes. For a complete look at our solutions and services, please visit www.fdbhealth.com or follow us on LinkedIn (https://www.linkedin.com/company/first-databank) . We value Integrity, Respect, Responsibility, Teamwork, and Creativity. Our offices in South San Francisco and Indianapolis have been awarded with Top Workplaces honors by The Bay Area News Group and the Indy Star, since 2016 (the Top Workplaces honors are based solely on the results of an employee feedback survey by a leading research firm that specializes in organizational health and workplace improvement). FDB offers competitive salaries and extensive benefits – including medical, dental, vision, long term disability, life insurance, and matching 401k. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at careers@fdbhealth.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about our commitment to equal employment opportunity, please visit EEO is the Law (https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf#xd\_co\_f=Yzg4ZDgxMTAtOWM4MS00MWQxLTg2ZTctOTU0ZTU1N2MxNzQ2~) , EEO is the Law Supplement (https://www.eeoc.gov/sites/default/files/migrated\_files/employers/eeoc\_gina\_supplement.pdf) , Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) , and FDB EEO/AA Statement (https://www.fdbhealth.com/~/media/documents/form-not-required/us/hr/fdb-equal-employment-opportunity-policy-statement-2021#xd\_co\_f=Yzg4ZDgxMTAtOWM4MS00MWQxLTg2ZTctOTU0ZTU1N2MxNzQ2~) . In accordance with applicable law, Hearst is required to include a reasonable estimate of the compensation for this role if hired in Raleigh, NC. The reasonable estimate, if hired in Raleigh, is $97,000.00 – $125,000.00. Please note this information is specific to those hired in location. If this role is open to candidates outside of location, the salary range would be aligned to that specific location. A final decision on the successful candidate’s starting salary will be based on a number of permissible, non-discriminatory factors, including but not limited to skills and experience, training, certifications, and education. This role is also eligible for a competitive benefits package that includes medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending savings account; paid holidays; paid time off; employee assistance program; and other company benefits. Learn more about our benefits here.