Willis Towers Watson IT is currently seeking qualified candidates for the position of Idendity and Access Management Lead.  In this position, the successful candidate must demonstrate enterprise-level Expertise  to support a mature Azure Active Directory environment and associated services in a large dynamic, global environment.  The main role for this position Is to Lead day to day operations of the Identity and Access Management team ensuring successful delivery of service, stakeholder management and continuous development of the IAM Team.

The Role

Major Accountabilities: 

Supervise the IAM teams ensuring effective management of resolver queues, SLAs, team rotas, quality control etc and provide a single point of escalation Provide regular Operations insight to team activity liaising closely with the Cloud Services Leadership as well as other Enterprise Technology Leaders  to ensure effective quality and delivery of service Provide Operational Engineering and support against the various IAM platforms. (e.g Azure Active Directory, Common Auth, SCCM , Service Now etc). Identify engineering operational improvements, articulate to platform owner and deliver improvement programmes. Maintain Information Security focus through risk mitigation and data loss prevention practices.   Participate in developing  skills , capabilities and services of IAM team including process improvements and documentation

Responsibilities:

Oversight of Infrastructure Health Monitoring Azure Active Directory Operations Ticket Resolution Create/Maintain and Enhance Team Processes and Documentation Active Directory Windows Server Related Functional Support for GPO, DNS, DHCP, PKI, DFS and Other Domain Relevant Services. Plan, implement, and manage identity and access management solutions. Administer user accounts, permissions, and access controls. Monitor activity logs to identify security incidents. Work with senior leadership to ensure that the program meets the needs of the business and complies with all relevant laws and regulations. Develop and maintain training materials related to identity and access management. Keep up to date with the latest industry developments and trends. Manage user identity lifecycle including onboarding, offboarding, and account updates. Monitor compliance with internal policies and external regulations. Respond to audit findings and implement remediation measures. Handle escalated issues ,inquiries and support tickets.

The Requirements

5 years of experience in IAM or a related fieldAt least 2-3 Years of previous Leadership experience preferably leading IAM teamsIn-depth knowledge of identity and access management concepts, such as SSO, role-based access control, and identity federation.Experience with identity and access management tools, such as Active Directory, LDAP, and Azure AD.Strong understanding of authentication protocols, such as SAML, OAuth, and Kerberos.Familiarity with networking concepts like firewalls, VPNs, and DNS.Ability to troubleshoot technical issues related to identity and access management.Willingness to learn new technologies and keep up with industry trends..Familiarity with best practices and compliance standards.Good project management skills.Knowledge of dynamic and high-level languages such as PowerShell or Python.Experience with SQL databases.Experience in IT security or associated field.BS/BA degree in a relevant Business or Information Technology area;8+ years working with Microsoft Products5+ years Active Directory Extensive Support experience. 5+ years of support experience with Windows Server 2016 and aboveTechnical familiarity with implementing and supporting Microsoft Azure cloud technologiesSolid understanding of underlying hardware components (storage, networking, etc.)Positive team-first attitude with strong verbal and written communication skillsMust possess sound analytical and problem solving capabilities
 

Nice to have

Professional certification such as Certified Identity and Access Manager (CIAM) or Certified Identity Management Professional (CIMP)Experience with Change Auditor, Enterprise Reporter and RMAD will be a plus

WTW is an Equal Opportunity Employer