Works with colleagues and learns to gather technology and customer/partner insights. Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others. Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Actively listens and respectfully challenges customers/partners when going in the wrong direction, escalating appropriately, under guidance. With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Works with the customer to support resolution of technical blockers and accelerate consumption and solution implementation for selected scenarios. Learns about the offerings, practices, products, services, solutions, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings and may support guidance with others. Learns Microsoft solutions and demonstrates an understanding of Microsoft's value to customers/partners. Leverages development opportunities. Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products. Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps.