With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) focusing on Infra Azure Services to join our diverse and inclusive Customer Success Unit team. In your role, you will dentify and evaluate industry trends, gather customer/partner insights, such as feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes.

You will develop and expand existing impactful relationships with customer and partner architects, C-level technical decision makers (TDMs), and business stakeholders (to the extent that the customer/partner will call for consultation without being prompted).

You will guide other team members to focus on customer/partner experience through efficient delivery. You will drive their team in operating and optimizing complex and high-impact situations for strategic customers/partners in collaboration with internal stakeholders. You will lead the adoption of Microsoft offerings based on analysis/differentiation of Microsoft and competitor products to influence the industry-wide direction for specific architecture(s).

You will connect gaps and patterns across business and technology areas, and drive changes and improvements to existing intellectual property (IP), technologies, and/or processes that enable solutions to scale across customers/partner. You will lead virtual teams around technologies and customer/partner challenges by sharing ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape.