As a Cloud Solution Architect Manager, you will lead a team of people who enable customers to achieve their outcomes, based on their investments in Microsoft technology. Leveraging your business and technical expertise, you will coach the team to ensure customers get value from their Microsoft investments such as M365 Enterprise solutions, including CoPilot and Unified support investments. Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission. The Microsoft Federal organization was established to address the unique mission, legal/regulatory requirements, and procurement rules and processes of the United States Government (USG). Microsoft Federal is committed to ensuring its resources – including appropriately qualified, experienced, and certified personnel (with necessary security clearances or otherwise) are available as needed to meet USG evolving needs. To that end, Microsoft embraces, as a mission-critical philosophy, flexibility in the recruiting, hiring, and workforce assignment of Microsoft Federal personnel. Microsoft Federal personnel can expect to serve in various roles in the Microsoft Federal organization during the course of their career to meet evolving USG needs, regardless of segment – Civilian, Defense, or intelligence community. **Responsibilities** People Management + Lead your team to deliver customer objectives & Microsoft business targets. Lead them through change using the Demonstrated Capabilities framework. Cross Group Collaboration: + Making others successful by partnering with all required Microsoft stakeholders in the subsidiary to drive role clarity and effective cross-team collaboration. Customer Centricity + Customer Satisfaction: Lead your team to deliver positive Customer Satisfaction, and coach them to become trusted advisors to customers and partners, by leveraging Modern Work (MW) expertise to enable defined Customer Success Plan outcomes.Customer/Partner Insights: Coach the team to provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement. Business Impact + Manage Modern Work (MW) Usage, support business and deliver on customer value. Coach the team to develop opportunities to drive Customer Success business results by working with business and Customer Success Account Managers to ensure they understand MW value proposition and get value from their investment. Drive usage growth of MW workloads through Customer Success excellence; reducing competitive threat. + Accelerate Resolution of Customer Blockers: Coach the team to identify resolutions to issues blocking go-live of customer success projects by leveraging MW technical expertise. Support them to lead the technical conversations with customers to drive value from their MS investments, by delivering all work according to Microsofts best practices & policies and using repeatable Intellecutal Property (IP). Amplify the Voice of the Customer within Microsoft, representing the customers’ technical interests, generating insights, removing obstacles, and influencing engineering roadmaps. Technical Leadership + Learn It All: Role model the Self Learner mindset through continuous alignment of individual & team’s skilling to team/area demands and Customer Success goals. + Accelerate customer outcomes: Coach your team to engage in relevant communities to share expertise, contribute to IP creation, prioritize Intellectual Property (IP) re-sure and learn from others to help accelerate your customers transformation journey. + Lead by example via deep, direct involvement in customer engagements and a "showing by doing" mindset. **Other** + **Embody our** **culture** **and** **values** **Qualifications** **Required/Minimum Qualifications** + Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting + OR equivalent experience. + 3+ years people management experience, including managing consultant practice managers, technical sales managers, and/or technical architect managers. + Experience managing a team to reach agreed Key Performance Indicators (KPIs). + Technical experience of M365, Teams, Employee Experience Solutions, M365 Copilot, Telephony workloads. + Experience driving scaled initiatives for broad impact. **Other Requirements** Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport. Citizenship & Citizenship Verification: This role will require access to information that is controlled for export under U.S. export control regulations, potentially under the International Traffic in Arms Regulations or the Export Administration Regulations.  As a condition of employment, the successful candidate will be required to provide proof of citizenship, for assessment of eligibility to access the export-controlled information. To meet this legal requirement, citizenship will be verified via a valid passport. Cloud Screening: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. **Preferred Qualifications** + 6+ years of experience working in a customer-facing role (e.g., internal and/or external) leading Support and Customer success teams. + 5+ years of experience in people management preferred. + 7+ years of experience in consultative selling ideally in consulting or technical sales. + Experience with team readiness and development by attracting, developing and retaining a talented team of different profile of resources. + Experience supporting, coaching and enabling to ensure effective delivery against the Utilization targets, drive adoption, and create high-quality customer success plans. + Experience managing performance through appropriate 1:1s and connect sessions, conduct performance management assessments and reviews annually. + Experience running the monthly/quarterly ROB process and Scrum, both collecting performance data from the team and reporting performance to the Customer Success Unit Lead and Corporate Team. + Experience with SaaS solutions from Microsoft or its key competitors. + Experience with to mapping the customer’s business process to product capability. + Background in architecture design to apply design thinking methodology to construct architectures that drive value for the customer, incorporating policies, governance, and customer systems into the overall framework. + Experience with M365 and Azure solutions, and how Security, compliance, and identity solutions to provide a holistic and end-to-end solution. Cloud Solution Architecture M5 - The typical base pay range for this role across the U.S. is USD $129,200 - $248,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $162,000 - $268,900 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft will accept applications for the role until February 7, 2025 Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .