Role and Responsibilities

Must have clearance to work on Singapore government classified projects. Actively involved in the Oracle account team in defining and driving the consumption growth strategy Assists teams, or allocates resources, for responses to RFXs and technical requirements documents Is accountable for the successful experience of customer(s) in their territory. Understands customers overall portfolio, IT and business priorities and establishes a solution that addresses customer needs.  Is the Trusted Advisor to customers. Informs customers/prospects on the Oracle emerging technologies and how they will create value and competitive differentiation Presents Oracle's technology and infrastructure demonstrating deep familiarity with company's infrastructure, security and integration capabilities. Is the internal point of contact for updates on account health, renewal likelihood, etc. Represents the voice of the customer. Acts as customer SPOC for cloud engineering related aspects Responsible for bringing in Specialist support to ensure design and positioning of solution to the satisfaction of customer stakeholders. Leads, or pulls in the right resources, for the solution building preparation and presentation of customer driven demos to diverse audiences, representing the capabilities of the Oracle Cloud Platform.   Involved in activities in the solution agreement phase to help position the value of Oracle’s Cloud and set customer expectations.  Takes ownership for utilizing the right resources to manage and coordinate customer escalations and resolutions efforts xLOB, and with external stakeholders, to ensure a joined-up approach with the customer in terms of actions and communications Takes ownership for coordinating xLOB resources to conduct Architecture and Technical Workshops during the Sales and Adoption cycles Support customer technical due diligence and risk management processes As the customer cloud lifecycle manager, the role is also to understand/be aware of ongoing projects through Oracle partners/ACS/OCS.  As part of Cloud Sales Framework, accountable for Cloud Engineering Technical Qualification criteria.  To drive consistent collaboration, enabling solution engineering & sales leadership to gain both commercial and technical insight into the deal cycle driving focus and investment on qualified opportunities. Help Customers achieve measurable benefits and ensuring success using Oracle Cloud.   Outcome is to maximize consumption and consumption growth of Oracle Cloud For selected eligible ‘Pitch to Production’ workloads and customers Responsible for communication and confirmation of the agreed workplan template with customer Lead virtual team to ensure the delivery of the ‘Pitch to Production’ included services Fluent in current Oracle PaaS and IaaS products and experienced in designing simple through to complex and large-scale cloud projects Expertise and hands-on experience in Oracle PaaS and IaaS related technologies – such as Java, integration, mobile, security, storage, compute, and networking. Translate needs into solutions leading to customer success Excellent communication and presentation skills for a group with high degree of comfort speaking across all levels of management (e.g. IT management, Architects, administrators and executives). Is Certified in OCI and/or database cloud service Familiar with 3rd party and Oracle Architecture frameworks (e.g. TOGAF, ECal) Intelligence to identify key trends and insights and leverage them in driving decision making and execution within customer Experience in engaging and influencing senior leaders.  Ability to build relationships to grow business. Act as a partner to our customers, not just a vendor. Strong collaboration skills and drive for impact and influence Experience of owning customer loyalty, culture and change management Experience in conflict resolution and negotiation Experience in understanding complex customer ecosystems with the ability to translate customer needs into workable solutions

Skills and Profile

At least 5-10 years of solid hands-on Technical and/or Pre-sales experience At least 3-4 years of Cloud Computing experience Broad technical experience of Oracle Cloud solutions along with high levels of experience in implementing and accompanying customers in Oracle Cloud adoption including a good understanding of cloud architecture.  The role will primarily focus on cloud but as/when it meets customer needs will be involved in hybrid on premise/cloud designs.  Demonstrates leadership capability including the ability to delegate responsibility to the right teams/skills sets. Clearly able to articulate the Cloud offerings in the market and with the ability to discuss architectures High level of commercial business understanding

 

Career Level - IC4