9764BRCompany Summary:Better software means better projects. Deltek is the leading global provider of enterprise software and information solutions for project-based businesses. More than 30,000 organizations and millions of users in over 80 countries around the world rel y on Deltek for superior levels of project intelligence, management and collaboration. Our industry-focused expertise powers project success by helping firms achieve performance that maximizes productivity and revenue. www.deltek.comAuto req ID:9764BRExternal Job Title:Cloud Site Reliability EngineerPosition Responsibilities: + Troubleshoots complex problems, provides software fault diagnosis, resolves operational issues, and interacts with vendors and Deltek’s Engineering, Consulting, and Customer Care teams. + Manage SaaS server/storage deployments including promotion process, image management, data transfers, backup/restore, and HA/DR. + Assist with any virtual server maintenance and software upgrades for Cloud Products, including service packs, patches, hotfixes, and security configurations with minimal software downtime. + Strive to provide 100% service uptime by monitoring system stability and performance to ensure system availability, reliability, and usability. + Provision assistance to new SaaS customers by including but not limited to implementing new databases & schemas, configuring application and report servers for Cloud Products. + Perform customer-initiated service requests that include performing database restores, customer environment creation, administering functionality, and effecting SaaS administration changes. + Identify areas that require automation or scripting to perform recurring tasks more efficiently. + Work with the SaaS Operations infrastructure team to implement and perform system upgrades via automation software. + Monitor system resource utilization, errors & alert trends for problem management and capacity planning + Execute database management (mirroring, replication, backups, and disk space) and tuning activities/procedures.  + Document system architectures, systems configurations, and technical operational processes and policies + Help share knowledge and expertise with team members who would need help or training to support Cloud Products. + Create and implement monitoring, procedures, tools, and standards related to system and application security (e.g. intrusion detection, denial of service, configuration change, cross-site scripting, SQL injection, OS patching, etc.) + Other tasks that will be needed and appropriate for business support. Work Location:Philippines, Makati City Qualifications: • 2+ years supporting enterprise. • Customer-facing computing platforms and systems – ERP system experience is highly desirable. • Proven ability to pick up new software technologies quickly. • Passionate about technology and solving IT operations-focused problems. • 2+ years supporting complex IT infrastructures, including but not limited to Cloud platforms. • Must be detail-oriented, task-driven, and have excellent communication skills. • Customer service focus is key. • Diverse range of technical and operational interests and capabilities, including Microsoft, SQL Server (incl.SQL Scripting), Oracle, virtualization, monitoring, automation technologies, Linux. • Experience with Deltek products is a plus. • Experience with public cloud providers – AWS preferred. • Good to have - Linux, Oracle Database, and OIC experience • Understanding of high availability and disaster recovery strategies. • Experience with automated deployment technologies. • Experience with enterprise monitoring and management tools. • Ability to work in a high-pressure, highly flexible 24 x 7 x 365 environment against both short and long-term. • Open for shifting schedule Requirements: Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, and objectives and to identify and resolve problems Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du\_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:The Deltek Global Cloud team focuses on the delivery of first-class services and solutions for our customers. We are an innovative and dynamic team that is passionate about transforming the Deltek cloud services that power our customers' project success. Our diverse, global team works cross-functionally to make an impact on the business. If you want to work in a transformational environment, where education and training are encouraged, consider Deltek as the next step in your career!