About this opportunity:
Join Ericsson’s Customer Support team for IP, Core & Cloud, where we deliver world-class 5G and cloud infrastructure solutions to telecom operators across the Middle East & Africa. Leveraging AI, machine learning, and analytics, we proactively resolve network issues to ensure peak performance and reliability.
As a Cloud Solution Support Expert, you’ll troubleshoot end-to-end network and cloud infrastructure challenges, collaborating with cross-functional teams to diagnose and resolve complex issues swiftly. This role is critical in maintaining our market-leading NFVI and cloud-native solutions, enabling fast deployment and low TCO for customers.
Be part of a team driving Ericsson’s vision of a sustainable, connected future where innovation turns the unimaginable into reality.
What you will do:
Troubleshoot and resolve cloud-related Customer Service Requests (CSRs), ensuring timely incident resolution and customer satisfaction.Escalate complex issues to higher-level support or engineering teams while maintaining clear communication with stakeholders.Participate in software deployments, upgrades, and proactive maintenance to enhance system reliability.Document solutions and update knowledge bases to improve team efficiency and future problem-solving.Perform root cause analysis (RCA) and recommend preventive measures to minimize recurring issues.Maintain system configurations and collaborate with cross-functional teams on fault isolation and fixes.Support 24/7 operations, including shift work and on-call rotations for critical incident management.
The skills you bring:
Bachelor’s degree in IT, Telecom, or related engineering field + 5+ years of hands-on experience in cloud/IP support, operations, or integration.Expertise in Linux (Ubuntu/RedHat) administration and troubleshooting.IP Networking proficiency: Switching/routing (Juniper, Cisco, Extreme), firewalls (F5, Fortinet).Cloud/Infrastructure: OpenStack (Mirantis/RedHat), KVM/VMware virtualization, SDN, and large-scale data center management.Scripting skills (Python, Shell) and MySQL database administration.Containerization: Docker/containers, Open vSwitch (OVS).Storage solutions: EMC VNX, SCALEIO, or software-defined storage (Nexenta).
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Egypt (EG) || Cairo
Req ID: 768000