As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

The ideal candidate will exhibit a customer-centric attitude and actively pursue technical challenges daily. Our Technical Support Engineer team is available round-the-clock, 365 days a year, to provide technical assistance with a team around the globe. This position presents an exhilarating chance to create a significant difference by connecting public and private sectors, instigating positive transformation, and playing a role in advancing our mission.

Career Level - IC3