Are you a hands-on engineer with the expertise to solve difficult problems, having passion for cloud computing, strong interpersonal skills, and a desire to learn? Are you ready to dive deep into the latest cloud technologies? If the answer is yes, come and join us and create the future!

Oracle is a cloud leader that is changing the way the world does business, and our Oracle Cloud Infrastructure (OCI) Support organization is hiring a Senior Cloud Support Engineer.

As a member of the Oracle Cloud Infrastructure (OCI) Support organization, you will deliver post-sales support and solutions to the Oracle customers by resolving technical questions regarding the use of and troubleshooting of our OCI Services.

What you will do

As a Support Engineer, you will be the technical interface to customers for the resolution of problems related to the use of Oracle Cloud Services. 

Shift Format: This role will involve working a 24x7 shift rotation alternating between dayshift and nightshift and will include on-call or overtime during weekends and public holidays as needed. 

Provide exceptional customer service, technical assistance and training to internal and external customers Apply troubleshooting techniques to provide unique solutions to our customers' needs Assess ticket priority, escalate as necessary through proper channels to resolve issues in a timely manner Resolve issues timely and accurately to help the team meet expected metrics and SLAs Maintain the highest level of confidentiality and security regarding our customers' accounts, assigned company equipment, and company systems Monitor release notes to obtains understanding of new or updated services Prepare evaluations of services or processes and recommend improvements Develop customer-facing or internal documentation on an as-needed basis Romanian citizen

We also use…

Linux, Windows - Operating Systems Virtualization (VMware, Xen, Hypervisor) and Identity Management Networking (DNS, TCP/IP), IPsec and SSL VPN, Load Balancing, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools Cloud services, Cloud Storage, Cloud Computing, Operating Systems, Networking, Middleware, Identity Management etc.

What we will offer you

A competitive salary with great benefits Learning and development opportunities to advance your career An Employee Assistance Program to support your mental health Employee resource groups that champion our diverse communities Core benefits such as pension & life assurance An inclusive culture that celebrates what makes you unique

 

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all kinds of people can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

https://www.oracle.com/corporate/careers/diversity-inclusion/

Career Level - IC2