*This position is available as a Cloud Support Engineer II or III, depending on experience.*
The Cloud Support Engineer provides engineering and operation support for various C Spire cloud solutions throughout the C Spire footprint. The role will focus on finding and resolving issues at a root cause level primarily within VMware infrastructure and storage environments. The role will also provide in-depth technical support and leadership for the Software Define Data Center Team.
Advanced technical skills and leadership expertise is essential, in addition, we are looking for an individual who is highly customer focused, patient, an effective communicator, self-initiating, has a positive attitude, and able to prioritize and execute tasks without micro-management.
“Customer Inspired” isn’t our slogan — it’s our driving force, and not everybody is built for it. While we all bring our own strengths and skillsets to the table, there are some traits every C Spire Team Member needs to have:
A relentless obsession to be the best in our industryA winner mentality determined to outsmart and outdo competitorsA single-minded commitment to unbeatable customer experiencesAn unapologetic passion for innovation and technologyAn uncompromising drive toward continuous improvementA steadfast devotion to doing the right thing the right wayA deep-seated dedication to accountability and ownership Responsibilities Manage Service Requests, Incidents, and Problems through a ticketing system.High level ownership of problem tickets, including root cause analysis and after-action reviews of problem ticketsHelp ensure day-to-day operations of IT Infrastructure.Responsible for timely security remediation of all infrastructure and products supported by SDDC Team.Experience with working with management and monitoring tools, such as: LogicMonitor and SolarWinds N-CentralMust participate in weekly on-call rotation with team to provide 24/7 support.Primary function will be to design, implement, and support:VMware Cloud Provider Program SolutionsVirtual Infrastructure and HardwareBackup and DR ApplicationsAdvanced troubleshooting hardware issues related to virtual host in both a dedicated client and multi-tenant environmentAdvanced troubleshooting of issues related to backup applicationsPerforming file level and full virtual machine restoresPerformance troubleshooting in both a dedicated client and multi-tenant environmentIdentification of training opportunities within the team and the creation of training materialsIn-depth troubleshooting of Storage Area Networks (SAN) both ISCSI and Fiber ChannelProvide technical feedback into service design and service transitionWork alongside our Solution Engineers, Infrastructure Engineers, Implementations Engineers, and Client Success Mangers to craft virtual infrastructure and storage solutions for our clients. QualificationsREQUIRED:
3-5 years experience supporting VMware with a minimum of one VCP certification required for tier III; VMware advanced certifications preferredAdvanced experience in the following is required:VMware and other hypervisorsVarious Server Hardware (HP, Dell EMC, Cisco, etc)Various SAN Hardware (HPE, Pure, DellEMC, etc)Microsoft Windows ServerMicrosoft Active DirectoryLinux Systems (RHEL, CentOS)Backup and Disaster Recovery Tools and Applications like:VeeamRubrikZertoVMware (SRM, vCloud Availability, HCX)Advanced experience in the following is Preferred:VMware vCloud DirectorMicrosoft AzureAmazon Web ServiceLogicMonitorSolarwinds N-centralLeadership and/or mentoring experience. Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? Connect with us for general consideration.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, pregnancy or national origin. On request, reasonable accommodations will be made for qualified individuals with disabilities. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability. Application FAQs
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