Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back. **Role Summary:** Splunk is seeking a Senior Cloud Technical Support Engineer to provide enterprise level support to our customers and partners. This is a very dynamic role where you will provide technical assistance, tackle and resolve customer problems, work with engineering on various product issues, and contribute to projects revolving around support tools, knowledge management, our growing market place of solutions, and more. **What you'll get to do:** + Provide technical support for enterprise customers + Develop a deep understanding of the Splunk product + Fix technical issues to establish the root cause of problems and form a solution or workaround across a variety of environments + Provide documentation content and participate in online forum support for real-time questions from Splunk users + Reproduce customer issues and if necessary file bug reports, advance cases to engineering, and provide necessary documentation + Demonstrative work experience of Advanced Technical Support for Software applications + Wide Ranging experience with advanced expertise or knowledge in one or more products or technologies, and could be known as a SME (Subject Matter Expert) + Able to provide Technical direction to other Technical Support team members **Must-have Qualifications:** Experience with the following systems is a requirement: UNIX (Linux, Solaris, AIX, HP-UX), Windows, and Mac OS X + Understanding of regular expressions (Regex) and Python scripting + Knowledge in the following areas : Perl and shell scripting, XML, HTML + Experience in Business Intelligence is a plus + Be able to isolate problems between hardware and software and provide information to appropriate development team(s) + The ability to shift gears and focus is essential when supporting a product like Splunk + Solid knowledge of networking concepts + Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution + Excellent written and verbal communication skills are a requirement + You are able to work in a dynamic technical environment and support a product with frequent product releases and regular maintenance updates + 5 to 7 years’ experience in a Technical Support role supporting business software applications + Pluses: Prior expertise with Splunk product **Mandatory Qualifications:** + Applicants must be currently authorized to work in the United States on a full-time basis.; The position may require access to U.S. export-controlled technologies, technical data, and/or sensitive government data. **Splunk is an Equal Opportunity Employer** Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Note: **Base Pay Range** SF Bay Area, Seattle Metro, and New York City Metro Area Base Pay Range: $51.92 - 71.39 per hour California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts Base Pay Range: $46.73 - 64.25 per hour All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area. Base Pay Range: $41.54 - 57.12 per hour Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out above, as well as the knowledge, skills and experience of the candidate. **In addition to base pay, this role is eligible for incentive compensation, and may be eligible for equity or long-term cash awards.** Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off and much more! Learn more about our next-level benefits at https://splunkbenefits.com .