Job Description

As a Club Engagement Counselor you would be responsible for:

Under general supervision, a Club Engagement Counselor will help engage member participation to foster long term connections helping to reduce our company’s recession rate.

This role will be responsible for educating members, answering member’s questions, and taking a part of retaining current members via one-on-one consultations and other engagement means.

Hosting live virtual appointments with members being on camera. Researches and resolves concerns and questions raised by members, while educating members on the benefits of their membership/ownership. Provides information to members as it relates to their account and maintains compliance of all time keeping and attendance policies. Held accountable for all appointments/meetings that are set up. Must meet or exceed required departmental expectations to be eligible for incentive programs. Understanding multiple membership products and services brings a strong advantage for our customers. Must be able to work a flexible schedule including nights, weekends, and holidays. Can you demonstrate a strong ability to identify, analyze, and solve problems? Promotes a positive “can do” demeanor and works as a great teammate. Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now. Completes all required Company training/compliance courses as assigned. Performs other related duties as assigned. Compensation: $21.50 per hour. Why do Team Members Like Working for us? Our Mission and Values A people-first culture Internal growth opportunities Being part of an industry leader in the hospitality field Benefits include extended health & dental and vision coverage Short term and long term disability benefits Employee Assistance Program that supports your physical and mental well-being Wellness allowance Group RRSP Recognition Program and Rewards Team Member and Family Travel Program providing reduced hotel room rates!