Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Responsible for the economic and efficient direct management of various direct-run food and beverage operations within Food, Hospitality, and Recreation Division. Oversee the day-to-day operations including Starbucks, bar, ready-prepared food production, and catering services. Coordinates food and beverage service for special events, banquets, and social functions. Collaborate with the chef and other team members to create and set pricing for food and bar menus. Ensure proper supply of food and beverages, and other necessary items by coordinating directly with approved vendors and maintaining an accurate inventory. Develop and implement marketing initiatives to promote events, special promotions and food and beverage offerings. Works with the Food and Beverage Program Manager in establishing financial goals, implementing higher level directives and formulating procedures to ensure high standards in the Food and Beverage Department. Adheres to proper military and civilian protocol, and coordinates with military and civilian leadership in connection with Food and Beverage activities. Plan, organizes work, and manages internal procedures and resources to ensure maximum productivity and economies. Prepares financial reports on sales, expenses, labor costs, profitability and exercises authority on approved budget. Implement business practices and initiatives that promote efficiency and productivity. Directly or indirectly, subordinate supervisors supervises employees. Counsels and trains employees, schedules and directs work, appraises work performance. Approves or disapproves leave, and personnel actions. Must be alert to substance abuse and take appropriate action. Effectively supports the Marine Corps Equal Employment Opportunity and Sexual Harassment policies, and ensures compliance with fire, safety, and other environmental issues and programs. Maintains and enforces security of funds, merchandise, supplies and equipment to preclude or minimize the potential for fraud, waste and abuse. Responsible for establishing customer service standards and setting performance metrics to ensure service goals are met and high-quality service are delivered to customers. Provides World Class Customer Service with an emphasis on courtesy. Ensure that customer feedback and concerns are addressed and resolved in a professional manner.. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications A minimum of four years of managerial experience that demonstrates knowledge in multi- function food & beverage operations. Knowledge of NAF policies and procedures preferred. Must demonstrate ability to communicate effectively with all levels of management and patrons, and communicate orally and in writing. This is a white-collar position where occasional lifting up to 20 lbs. may be required. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: *Education/certification certificate(s), if applicable. *If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.