Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

We’re seeking a Club Service Technician to join our Operations Team in New York City at multiple Convene locations. The Club Service Technician will report directly to the Service Manager.

Availability is required on Tuesdays, Wednesdays, and Thursdays from 4:00 PM to 9:00 PM, with additional open availability on Mondays and Fridays.

What You’ll Do:

The Club Service Technician will provide genuine anticipatory service to members and guests in all aspects of hospitality and club services. In this position, you will interact with our members and ensure they have a great experience. At all times, the Club Service Technician is expected to be attentive to our members’ needs and make them feel welcome, important, and relaxed. We need someone with excellent communication and interpersonal skills, as well as someone highly motivated and ready to work with others. 

Greet all clients with enthusiasm and friendliness Maintain a warm and friendly demeanor at all times Provide world-class service, in accordance with our Brand Standards Follow all Company beverage recipes and procedures. Develop an understanding of beverage programs including espresso drinks, wine selections, cocktails. Proficiently prepare espresso, tea, non-alcoholic and alcoholic beverages. Set up, replenish, and maintain the private dining room Accommodate all guests in the lounge/dining room area and accurately take all food and beverage orders Develop relationships with members Accurately answer member questions about culinary and our spaces in a friendly manner Follow checklists and Standard Operating Procedures Perform facility maintenance and movement of furniture Maintain safe, clean, organized, and well-stocked work areas Responsible for constant sanitation, organization, and proper food handling Have full knowledge of menus, recipes, and other pertinent information Perform opening, mid-shift, and closing duties in accordance with company standards Perform cleaning duties including: wiping down tables and chairs, cleaning glasses, washing dishes, polishing glass and silverware, making roll ups & dry sets Maintain a professional appearance at all times Perform additional duties as assigned

What We Look For: 

Minimum 1 year of extensive server experience, ideally in fine dining Bartending and Barista knowledge Basic knowledge of food and beverage Proven excellent communication and interpersonal skills Proven good organizational skills and proficient in multitasking Must be highly motivated and ready to lead other team members A food Hygiene or Food Handling Certificate preferred TIPS Certification preferred Flexible and long hours sometimes required Ability to move, carry, push, pull, and place objects up to 25 pounds without assistance Ability to reach overhead and below the knees Ability to stand, sit, and walk for an extended period of time

Compensation: 

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.  Job duties and responsibilities are subject to change based on changing business needs and conditions.

Full Time Hourly Rate: $24

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.
Learn more at https://convene.com/.

We’re Here For You: 

At Convene, you’ll receive:

Health and Wellness

Excellent health coverage for you and your family starting day one 24/7 virtual care through Centivo Care Employee Assistance Program: emotional well-being and support for everyday life Fertility & family planning through Kindbody

Time Off and Work-Life Balance

Generous paid time off plus time off for your birthday A Holiday closure each year to allow all employees to unplug and recharge Paid time off for new parents: maternity, paternity, adoption

Financial Support and Benefits

401K plan with company matching Financial support for education: for attending conferences, taking courses, or gaining certifications

Professional Development and Recognition

Continuous professional and personal development support Employee recognition and reward programs to mark achievements and milestones

Community and Impact

Opportunities to volunteer, donate, and participate in community give-back initiatives The opportunity to have a significant impact on your team and the business in the work that you do

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