The Cluster Hub Manager is responsible for delivering excellent service to customers with sustainable customer royalty to achieve business goals.
1) Performance management
Ensure all shipments been taking out for delivery
Drive Hub operations to support delivery success
2) People management
Work closely with HR recruitment to fulfil Hub manager as per timeline
Develop management team to be competence and work effectively
Opportunity to be success in career growth
3) Compliance
Ensure Standard of Procedure been apply to all hubs
Hub SOP audit roll out to achieve as per plan
All Hub operations must be train to comply with standard
4) Training & Development
Installing the leadership of the functions (Coaching & Training)
5) Service Improvement
Ensure Inbound parcels move out to hub for delivery
6) SH & LH management
Mapping out plan loading time against shuttle/linehaul departures times