Summary/Responsibilities of this position:
Central Market is seeking a Cooking School Lead with availability to include days, evenings, and weekends to handle the freshest quality ingredients.
The Cooking School Lead works under general supervision. They will apply advanced skills in procedures, techniques, tools, materials and/or equipment appropriate to area of specialization. They will rely on experience and judgment to plan and accomplish assigned goals, duties and tasks, and they will serve as a resource to others in the resolution of complex problems and issues. Mastery of specialized subject matter knowledge required.
Duties of this position include:
- Research and observe culinary trends to aid in selection of class instructors, menus for Partner-taught classes, and background information for team meetings prior to classes
- Alongside Cooking School Manager, conduct cooking school Partner training
- Address cooking school customer concerns as requested by the Cooking School Manager
- Assist in recipe testing
- Complete reports as requested by Cooking School Manager
- Assist in maintaining sanitation for entire kitchen area
- Assist Cooking School Manager in supervising up to 5 employees
- Convey a contagious level of enthusiasm for food
- Develop and maintain broad food industry expertise
- Understand the impact of trends and events on the Central Market customer preferences
- Help other Partners understand food industry practices and new developments
- Recognize and respond to the underlying feelings and concerns expresses by customers (e.g., respond to tone, emotion, context and nonverbal cues)
- Assist in aligning Central Market offerings with customer needs and preferences
- Provide a level of customer service that enhances Central Markets reputation
- Internalize customer feedback or trends and provide innovative ideas to meet their future needs
- Establish Central Market as the trusted food resource of choice for customers
- Promote a risk free and enjoyable cooking school experience
- Bring to bear the appropriate knowledge and expertise in making decisions
- Advance problems toward resolution when encountering ambiguity or uncertainty
- Make timely decisions on a wide array of problems/issues
- Communicate clear expectations for assignments
- Delegate responsibility to appropriate Partners
- Provide the resources, information, authority and support needed to achieve objectives
- Remove obstacles in order to move the work forward
- Hold people accountable for achieving their goals
- Express oneself effectively in one-on-one conversations and small groups
- Develop content and level of detail in verbal communications to meet others’ needs and accomplish results
- Actively engage the audience’s interest during presentations
- Gauge audience reaction during presentations and make appropriate adjustments
- Create and use technology/audiovisual aids smoothly and effectively
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